Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support, resolve issues, and maintain systems in a dynamic environment.
- Company: Join a top UK law firm with a strong focus on technology and innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by supporting clients and enhancing their IT experience.
- Qualifications: Strong IT knowledge, customer service skills, and troubleshooting abilities.
- Other info: Exciting career path with a collaborative team atmosphere.
The predicted salary is between 30000 - 40000 £ per year.
As part of our continued expansion, Xerox IT Services requires an IT Support Technician for a hybrid role located in Bristol. The primary function of the role is to respond to and resolve customer IT support issues and requests received via telephone and e‑mail, and to carry out maintenance tasks across the IT landscape. Initially, the technician will be required onsite full‑time, Monday to Friday, and will work a shift pattern including early and late mornings to cover 08:00 – 18:30. Hybrid working will be introduced after induction. The position is located at the client’s office in central Bristol (BS2 0HQ).
Main Duties:
- Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs
- Manage, update and close tickets within the Service Management toolset in line with ITIL framework principles
- Actively chase suppliers or internal teams for resolution to incidents, service requests or problems
- Develop and maintain the Knowledge Base
- Ensure configuration documents are kept current
- Ensure service processes for change, configuration and problem management are adhered to at all times
- Be professional and courteous to colleagues and the clients
- Provide remote desktop support
- Build rapport with clients to develop positive working relationships
- Co‑operate to promote the development of the team and the success of the company as a whole
- Ticket logging, escalating and regular feedback to the Service Desk Lead
- Occasionally attend remote offices
- Comply with the client’s ISO 27001 and Cyber Essentials Plus information security policies and procedures
Required Knowledge and Skills:
- A good understanding of IT and networks
- Knowledge of desktop, server and printer hardware and their components
- Knowledge of network devices and their roles
- Knowledge of customer service principles and practices
- Knowledge of computers and relevant software applications
- Excellent customer‑facing, communication, interpersonal and presentation skills
- Strong analytical, logical and troubleshooting skills
Proficient in the use and support of:
- Microsoft Office 365 including add‑ons
- Microsoft Windows client and server
- Microsoft Exchange
- Active Directory and Entra ID
- Anti‑virus
- DNS, DHCP
- Citrix
- Network cabling
- Remote Desktop
- Email Relay and anti‑spam
Desired Experience:
- Experience in the legal environment and legal applications – Document Management Systems, Finance Systems, Time Recording, Case Management and Digital Dictation
- Microsoft SCCM and Intune
- Collaboration tools (Microsoft Teams and Zoom)
- Mitel telephony
- Corporate wireless solutions
- iPhones and Mobile Device Management
- Managed Print solutions
- Web filtering
- ITIL foundation
- IT related degree
The client is a Top 100 UK law firm with over 900 IT users.
IT Support Technician in Bristol employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Bristol
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local meetups, or join online forums. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on common IT support scenarios and how you’d handle them. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 3
Don’t just apply anywhere; tailor your approach! Research the company culture and values, and align your application to show how you fit in. We want to see your personality shine through!
✨Tip Number 4
Apply through our website for the best chance! It shows you’re serious about joining us at Xerox IT Services. Plus, we love seeing candidates who take that extra step to connect directly.
We think you need these skills to ace IT Support Technician in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with customer service, troubleshooting, and any relevant IT skills. We want to see how you can fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a good personality!
Show Off Your Skills: In your application, don’t forget to mention specific tools and technologies you’re familiar with, like Microsoft Office 365 or Active Directory. We’re looking for someone who knows their stuff and can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Xerox Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT and networks, especially the tools and technologies mentioned in the job description. Familiarise yourself with Microsoft Office 365, Active Directory, and remote desktop support. Being able to discuss these confidently will show that you're ready for the role.
✨Practice Customer Service Scenarios
Since this role involves a lot of customer interaction, think about common IT support scenarios and how you would handle them. Prepare examples from your past experiences where you successfully resolved issues or built rapport with clients. This will demonstrate your customer service skills effectively.
✨Understand the Company Culture
Research Xerox IT Services and their values. Understanding their approach to teamwork and client relationships will help you align your answers with what they’re looking for. Show that you’re not just a tech whiz but also a team player who can contribute to their success.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!