At a Glance
- Tasks: Support Xerox clients with on-site services, ensuring smooth operations and customer satisfaction.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Other info: Flexible working conditions and a chance to learn about cutting-edge technology.
- Why this job: Be part of a team that makes work easier and more efficient for clients.
- Qualifications: Customer service experience, strong communication skills, and a knack for problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
Location: NI - primarily Belfast area
Job Purpose:
To assist in the smooth operation of Xerox onsite client sites - primarily in the Belfast area - supporting the provision of a suite of on-site services to the Customer Base as required including, but not limited to: Centralised Print & finishing, Printer Management and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation.
Main Accountabilities:
- Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers.
- Support Xerox sites in the provision of on-site services throughout the year, providing support cover for holiday, sickness and peaks in workload.
- Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc.
- Ensure full support and management of office and production devices including break fix, consumables management and escalation as per defined processes.
- Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives.
- Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement.
- Liaise with customers and provide support in relation to the utilization of Xerox equipment and services.
- Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required.
- Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager.
- Participate in team meetings and work as a member of a team.
- Maintain and develop onsite Service Delivery Manuals.
Preferred Candidate Requirements:
- Minimum of two years successful track record in a customer facing role.
- Highly Flexible and able to cope under pressure and in a highly dynamic environment.
- Basic knowledge and experience of IT.
- Strong Interpersonal skills.
- Problem solving / Process improvement skills.
- Able to translate customer requirements into working solutions.
- Ability to work on own initiative and as part of a team.
- Effective communication using a range of verbal and written communication skills with end users and senior customer contacts.
- Capable of working under pressure, multi-tasking and correct prioritization working proactively to deadlines.
- Ability to report progress in an effective and timely manner.
DESIRABLE:
- Understanding of a networked environment, electronic printing processes and document management and production desirable.
- Knowledge of Xerox Office Services and print production environments.
Support Specialist, Northern Ireland in Belfast employer: Xerox Corporation
Xerox Holdings Corporation is an exceptional employer, offering a dynamic work culture that prioritises innovation and employee development. Located in the vibrant Belfast area, employees benefit from comprehensive training, flexible working conditions, and opportunities for career advancement within a supportive team environment. Join us to be part of a legacy that empowers you to make a meaningful impact in the hybrid workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist, Northern Ireland in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xerox Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xerox Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Specialist, Northern Ireland in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xerox Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Xerox Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xerox Corporation!
How to prepare for a job interview at Xerox Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
