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- Tasks: Support Xerox clients with on-site services, ensuring smooth operations and customer satisfaction.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a team that makes work easier and more efficient for clients.
- Qualifications: Customer service experience, strong communication skills, and a knack for problem-solving.
- Other info: Flexible working conditions and a chance to learn about cutting-edge technology.
The predicted salary is between 30000 - 42000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
Location: NI - primarily Belfast area
Job Purpose:
To assist in the smooth operation of Xerox onsite client sites - primarily in the Belfast area - supporting the provision of a suite of on-site services to the Customer Base as required including, but not limited to: Centralised Print & finishing, Printer Management and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation.
Main Accountabilities:
- Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers.
- Support Xerox sites in the provision of on-site services throughout the year, providing support cover for holiday, sickness and peaks in workload.
- Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc.
- Ensure full support and management of office and production devices including break fix, consumables management and escalation as per defined processes.
- Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives.
- Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement.
- Liaise with customers and provide support in relation to the utilization of Xerox equipment and services.
- Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required.
- Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager.
- Participate in team meetings and work as a member of a team.
- Maintain and develop onsite Service Delivery Manuals.
Preferred Candidate Requirements:
- Minimum of two years successful track record in a customer facing role.
- Highly Flexible and able to cope under pressure and in a highly dynamic environment.
- Basic knowledge and experience of IT.
- Strong Interpersonal skills.
- Problem solving / Process improvement skills.
- Able to translate customer requirements into working solutions.
- Ability to work on own initiative and as part of a team.
- Effective communication using a range of verbal and written communication skills with end users and senior customer contacts.
- Capable of working under pressure, multi-tasking and correct prioritization working proactively to deadlines.
- Ability to report progress in an effective and timely manner.
DESIRABLE:
- Understanding of a networked environment, electronic printing processes and document management and production desirable.
- Knowledge of Xerox Office Services and print production environments.
Support Specialist, Northern Ireland in Belfast employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist, Northern Ireland in Belfast
✨Tip Number 1
Get to know the company inside out! Research Xerox and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer support roles. Think about how you can demonstrate your problem-solving skills and flexibility under pressure – these are key for the Support Specialist role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Support Specialist, Northern Ireland in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Specialist role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have in a multi-cultural environment.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles. This will show us that you're ready to handle the dynamic environment at Xerox.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Xerox Corporation
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Xerox's services and how they operate. Familiarise yourself with their offerings like Fleet Management and Centralised Document Production. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Support Specialist, you'll be interacting with customers regularly. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you solved problems or improved processes, as these stories will highlight your interpersonal skills.
✨Be Ready for Pressure
The job requires flexibility and the ability to work under pressure. During the interview, be prepared to discuss how you've managed stressful situations before. Share specific instances where you had to multi-task or prioritise effectively to meet deadlines.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges they face. This shows that you're not just interested in the job, but also in how you can contribute to the team's success at Xerox.
