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- Tasks: Support Xerox clients with on-site services, ensuring smooth operations and customer satisfaction.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team that makes work easier for clients every day.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working environment with potential for travel across Northern Ireland.
The predicted salary is between 30000 - 42000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce.
Location: NI- primarily Belfast area
Job Purpose:
To assist in the smooth operation of Xerox onsite client sites - primarily in the Belfast area - supporting the provision of a suite of on-site services to the Customer Base as required including, but not limited to: Centralised Print & finishing, Printer Management and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation.
Main Accountabilities:
- As part of the Support Team the Support Specialist will need to have a good understanding and working knowledge of Xerox Service offerings across the client customer base. All training will be provided as needed.
- Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers.
- Support Xerox sites in the provision of on-site services throughout the year, providing support cover for holiday, sickness and peaks in workload.
- Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc.
- Ensure full support and management of office and production devices including break fix, consumables management and escalation as per defined processes.
- Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives.
- Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement.
- Liaise with customers and provide support in relation to the utilization of Xerox equipment and services.
- Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager and participate in revenue generating/marketing initiatives.
- Occasional travel to other locations in NI on an as required basis in order to support the wider Operation.
- Participate in team meetings and work as a member of a team.
- Maintain and develop onsite Service Delivery Manuals.
Preferred Candidate Requirements:
ESSENTIAL
- Minimum of two years successful track record in a customer facing role.
- Highly Flexible and able to cope under pressure and in a highly dynamic environment.
- Basic knowledge and experience of IT.
- Strong Interpersonal skills.
- Problem solving / Process improvement skills.
- Able to translate customer requirements into working solutions.
- Ability to work on own initiative.
- Ability to work well as part of a team.
- Communication – able to effectively communicate using a range of verbal and written communication skills with end users and senior customer contacts.
- Capable of working under pressure, multi-tasking and correct prioritization working proactively to deadlines.
- Ability to report progress in an effective and timely manner.
DESIRABLE
- Understanding of a networked environment, electronic printing processes and document management and production desirable.
- Knowledge of Xerox Office Services and print production environments.
Support Specialist in Belfast employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist in Belfast
✨Tip Number 1
Get to know the company inside out! Research Xerox and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer support. Think about how you can demonstrate your problem-solving skills and flexibility under pressure – these are key for a Support Specialist role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Xerox team!
We think you need these skills to ace Support Specialist in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Specialist role. Highlight your customer-facing experience and any relevant IT skills that match what we're looking for at Xerox.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application where you've successfully solved problems or improved processes in previous roles. This will show us you're ready for the dynamic environment at Xerox.
Apply Through Our Website: Don't forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Xerox Corporation
✨Know Your Stuff
Make sure you have a solid understanding of Xerox's services and offerings. Familiarise yourself with their print technology and service delivery processes. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Skills
Since this role is customer-facing, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your problem-solving skills and how you've translated customer needs into effective solutions.
✨Be Flexible and Adaptable
The job requires someone who can cope under pressure and adapt to changing situations. Prepare to discuss times when you've had to be flexible in your work or manage multiple tasks at once. This will demonstrate your ability to thrive in a dynamic environment.
✨Communicate Effectively
Practice your verbal and written communication skills. You might be asked to explain complex concepts simply or provide training to customers. Being able to communicate clearly and effectively will set you apart from other candidates.
