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- Tasks: Support Xerox clients with on-site services and ensure smooth operations.
- Company: Join Xerox, a leader in workplace technology for over 100 years.
- Benefits: Flexible working hours, training opportunities, and a dynamic work environment.
- Why this job: Be part of a team that drives innovation and enhances client experiences.
- Qualifications: Customer service experience and basic IT knowledge are essential.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 25000 - 30000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce.
Location: NI - primarily Belfast area
Job Type: Xerox Global Services/Service Delivery
Job Purpose
To assist in the smooth operation of Xerox onsite client sites—primarily in the Belfast area—supporting the provision of a suite of on‑site services to the Customer Base as required including, but not limited to: Centralised Print & finishing, Printer Management and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation.
Main Accountabilities
- Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers.
- Support Xerox sites in the provision of on‑site services throughout the year, providing support cover for holiday, sickness and peaks in workload.
- Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc.
- Provide additional services in line with account base growth and wider digital opportunities.
- Ensure full support and management of office and production devices including break fix, consumables management and escalation as per defined processes.
- Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives.
- Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement.
- Liaise with third party solution providers in order to ensure that any additional customer requirements that cannot be met by Xerox Product Portfolio, and yet are critical to a successful service provision, are met.
- Engagement of Xerox analysts, engineers, third party network support and site staff as necessary (problem escalation).
- Liaise with customers and provide support in relation to the utilization of Xerox equipment and services.
- Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required.
- Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager and participate in revenue generating/marketing initiatives.
- Support sites through involvement in account reviews, compiling data on performance against key performance levels.
- Occasional travel to other locations in NI on an as required basis in order to support the wider Operation.
- Participate in team meetings and work as a member of a team.
- Maintain and develop onsite Service Delivery Manuals.
Preferred Candidate Requirements
Essential
- Minimum of two years successful track record in a customer facing role.
- Highly Flexible and able to cope under pressure and in a highly dynamic environment.
- Basic knowledge and experience of IT.
- Strong Interpersonal skills.
- Problem solving / Process improvement skills.
- Able to translate customer requirements into working solutions.
- Ability to work on own initiative.
- Ability to work well as part of a team.
- Communication – able to effectively communicate using a range of verbal and written communication skills with end users and senior customer contacts.
- Capable of working under pressure, multi‑tasking and correct prioritization working proactively to deadlines.
- Especially important is the ability to communicate appropriately within a diverse multi‑cultural environment and across the full range of business disciplines.
- Ability to report progress in an effective and timely manner.
Desirable
- Understanding of a networked environment, electronic printing processes and document management and production desirable.
- Knowledge of Xerox Office Services and print production environments.
Junior Support Specialist in Belfast employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Support Specialist in Belfast
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Xerox's history and their current projects. This will not only impress them but also help you tailor your answers to show how you can fit into their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Junior Support Specialist, especially in customer-facing situations.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges in previous roles. This is key for a position that requires flexibility and quick thinking under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Junior Support Specialist in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've successfully handled customer needs and resolved issues in the past, as this is key for the Junior Support Specialist position.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort to connect their background with what we do at Xerox.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, especially in a diverse environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Xerox Corporation
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Xerox's services and offerings. Familiarise yourself with their print technology and service delivery processes. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Customer Skills
Since this role is customer-facing, be ready to share examples from your past experiences where you've successfully handled customer issues or improved processes. Highlight your problem-solving skills and how you can translate customer needs into effective solutions.
✨Be Flexible and Adaptable
Xerox operates in a dynamic environment, so demonstrate your flexibility. Share instances where you've adapted to changing situations or managed multiple tasks under pressure. This will reassure them that you can thrive in their fast-paced setting.
✨Communicate Effectively
Practice your verbal and written communication skills before the interview. Be prepared to discuss how you would communicate with diverse teams and customers. Clear communication is key in this role, so showing that you can convey information effectively will set you apart.