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- Tasks: Provide technical support and repair services to customers across multiple locations.
- Company: Join Xerox, a leader in innovative workplace technology solutions.
- Benefits: Enjoy 25 days annual leave, a company vehicle, and growth opportunities.
- Other info: Comprehensive training provided to help you succeed in this dynamic role.
- Why this job: Be the face of Xerox, solving problems and building strong customer relationships.
- Qualifications: Electromechanical experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce.
From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.
Business Area: Technical Services
Role Type: Field‑Based
Location: Customer Sites / Assigned Territory
Travel Requirement: Daily travel to multiple customer locations
Company Vehicle: Provided
About the Role
Xerox is an industry leader, and our Technical Services division is growing rapidly. We are looking for a professional Technical Service Representative to support our customers across an assigned territory. In this field‑based role, you will travel to multiple customer locations each day to provide technical support, repair services, maintenance, and customer guidance. You will be the primary Xerox contact for assigned equipment, helping ensure strong customer relationships, high service quality, and excellent customer satisfaction.
Key Responsibilities
- Deliver outstanding service to Xerox customers across multiple daily site visits.
- Manage service calls and resolve technical issues in line with customer Service Level Agreements.
- Troubleshoot and repair devices using electromechanical knowledge and diagnostic tools.
- Act as the primary customer contact for assigned equipment, including maintenance, production support, and supply inventory needs.
- Keep customers informed on equipment status, service progress, and availability.
- Engage additional Xerox support teams when required to resolve customer issues.
- Deliver customer training on assigned products to improve end‑user knowledge and equipment usage.
- Manage daily travel, service schedules, and territory priorities effectively.
- Maintain accurate service records and follow Xerox processes, safety standards, and customer requirements.
Skills and Qualifications
- Electromechanical experience, including the ability to use a multi‑meter to troubleshoot electrical circuits.
- Ability to read and understand electrical schematics to support effective troubleshooting.
- Experience in technical field roles such as electromechanical technician, HVAC technician, cable/internet technician, or similar is beneficial.
- Experience with printers, copiers, or multifunction devices is advantageous.
- Strong customer service skills and a professional approach.
- Excellent time management, reliability, and ability to work independently in the field.
- Valid driver’s license required.
- Ability to travel daily between multiple customer locations within the assigned territory.
- Comfortable working in an active role that includes lifting up to 50 pounds, walking, standing, squatting, bending, and driving.
- Successful completion of a Motor Vehicle Record check as part of the technician background screening process.
Training and Support
Xerox provides comprehensive training delivered by certified instructors, as well as online and in‑house learning. A strong foundation in electrical and mechanical knowledge will help you build confidence quickly and succeed in this role.
What Success Looks Like in the First 60 Days
Within the first 60 days, you will have:
- Successfully completed new hire onboarding and technical training courses.
- Developed a strong understanding of Xerox’s customer service culture.
- Gained clarity on call load, territory expectations, and customer satisfaction goals.
- Built a working knowledge of the equipment and inventory requirements for your territory.
- Started completing service calls independently, accurately, and confidently.
What We Offer
- Substantial growth opportunities and future career development.
- Supportive and collaborative company culture.
- 25 days annual leave.
- Associated service bonus.
- Company vehicle.
Ideal Candidate
The ideal candidate is reliable, customer‑focused, technically skilled, and comfortable working independently in a field‑based role. You will enjoy solving technical problems, managing a busy daily schedule, and travelling between customer sites to deliver high‑quality Xerox service.
Technical Service Representative in Basildon employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Representative in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings at Xerox or similar companies.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios you might face as a Technical Service Representative. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a presentation to share during interviews. This can really help you stand out and demonstrate your technical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Xerox team and ready to make an impact.
We think you need these skills to ace Technical Service Representative in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Representative role. Highlight your electromechanical experience and any relevant technical skills that match what we're looking for. This shows us you understand the job and have the right background.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Xerox and how your skills can help us deliver outstanding service. Keep it concise but engaging, and let your personality come through.
Showcase Customer Service Skills: Since this role is all about customer interaction, make sure to highlight your customer service experience. Share specific examples of how you've resolved issues or improved customer satisfaction in previous roles. We love to see that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Xerox Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your electromechanical knowledge and be ready to discuss how you've used diagnostic tools in past roles. Familiarise yourself with common issues related to printers and copiers, as well as how to troubleshoot them effectively.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've delivered outstanding service in previous positions. Think about times when you resolved a customer's issue or improved their experience, and be ready to share those stories.
✨Master Time Management
This job involves daily travel and managing multiple service calls. Be prepared to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a sample schedule to demonstrate your organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or how success is measured in the first 60 days. This shows you're serious about fitting into their culture.