Senior Product Designer

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

At Xero, we’re here to make running a business beautiful. By making small businesses more efficiently connected with big business technology and empowering a community behind them, their potential is limitless.

How You’ll Make Impact

• Senior Product Designers at Xero are responsible for designing beautiful, enabling and meaningful experiences that solve genuine customer problems. As a seasoned designer you’ll work closely with Product and Technology on mid-large scale projects within a product area of a portfolio.

What You’ll Do:

• Design practice and thinking
• Work with the Design Director, Lead and/or Principal Designer within your portfolio and product area to understand the Product Design vision and direction and ensure consistency and quality of execution within your product design delivery.
• Promote the value of design and collaborative practice across spheres of influence and participation
• Conduct desk research including domain and competitor analysis, interaction/design trends and ‘best of’ examples
• Analyse relevant considerations such as research insights (when not directly involved), product strategy and roadmaps, technical environment and constraints
• Contribute to the definition and articulation of ‘the problem’ – challenging assumptions and pre-set thinking around solutions, agreeing the purpose, principles and vision
• Create frameworks (read wireframes low/high-fi, visual frameworks, content/data models etc) which articulate the components, journeys and elements required to solve ‘the problem’
• Explore ideal future concepts and identify new interaction solutions and patterns that meet customer needs in a better way
• Develop phased design solutions that bridge the gap between a future state and current patterns, XUI design system and other relevant constraints and considerations
• Create prototypes which tangibly demonstrate a proposed concept or solution
• Collaborate with other designers to test ideas, share challenges, provide feedback and build quality in your practice
• Collaborate with content designers to ensure content within an experience is consistent, ‘fit for purpose’ and meets customer needs
• Design for accessible inclusive experiences that meet or exceed best practice and all internal standards
• Develop detailed interactions and interfaces which are smart and contextually relevant
• Present and communicate design work to a range of different audiences
• Create effective handover materials which clearly communicate how the design should behave throughout interaction flows and journeys (e.g. User flow diagrams, design specifications, experience/interaction specifications etc)
• Contribute to identifying research opportunities, planning and undertaking research and testing relevant to your product area.
• Participate in generative user research to understand customer underlying goals, needs, behaviours and pain points (where necessary)
• Participate in the synthesis of research data, drawing out and articulation of insights
• Participate or where necessary conduct user testing in conjunction with the team
• Influence, challenge and support other designers within your product area to deliver high quality product experiences.
• Work with your Product Design Director to contribute towards strategic product initiatives
• Facilitate cross functional team workshops – to bring everyone together at key points in the process and around key decisions
• Collaborate with cross functional teams to ensure proposed solutions balance user needs, business strategy and technical constraints
• Collaborate with development teams during sprints to provide design QA and problem solve issues as they arise

What Success Looks like:

• You’re delivering great product design
• You’re respected by your peers, the design team, and Product leader
• You’re delivering on schedule against agreed deadlines, to the highest quality standard
• You’re creating inspiring and innovative solutions to meet customer and business problems
• You’re collaborating and communicating well with your Xero colleagues, especially Design

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn’t align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

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