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- Tasks: Assist developers with the Tickstar product and resolve technical issues.
- Company: Leading software company in Milton Keynes with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in developer support.
- Qualifications: Advanced customer service skills and a passion for technology.
- Other info: Flexible work environment with a focus on collaboration and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading software company in Milton Keynes is looking for a Developer Support Specialist to assist developers in utilizing the Tickstar product effectively. In this role, you will diagnose technical issues and resolve support tickets while contributing to high-quality developer documentation.
You will thrive in a hybrid work environment, balancing in-office collaboration with remote work flexibility, and will need advanced customer service skills to ensure positive developer interactions. Passion for the accounting sector is a plus.
API Technical Specialist — Hybrid Developer Support in Milton Keynes employer: Xero
Contact Detail:
Xero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land API Technical Specialist — Hybrid Developer Support in Milton Keynes
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with the Tickstar product and how it helps developers. This will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing technical issues, try to simulate common developer challenges and think through how you'd resolve them. This will prepare you for those tricky interview questions.
✨Tip Number 3
Don’t underestimate the power of networking. Connect with current employees on LinkedIn or attend industry meetups. They can provide insights into the company culture and might even refer you internally!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace API Technical Specialist — Hybrid Developer Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with developer support and technical troubleshooting. We want to see how your skills align with the Tickstar product and the accounting sector!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for helping developers and your understanding of their needs. Let us know why you’re excited about this role and how you can contribute to our team.
Showcase Your Communication Skills: Since advanced customer service skills are key, demonstrate your ability to communicate clearly and effectively in your application. We love seeing examples of how you've resolved issues or helped others in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Xero
✨Know Your APIs
Make sure you brush up on your knowledge of APIs, especially those related to the Tickstar product. Familiarise yourself with common technical issues developers face and how to resolve them. This will show your potential employer that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role requires advanced customer service skills, prepare examples from your past experiences where you've successfully resolved issues for clients or colleagues. Highlight your ability to communicate complex technical information in a way that's easy to understand.
✨Embrace the Hybrid Work Model
Be ready to discuss how you manage your time and productivity in a hybrid work environment. Share strategies you use to stay connected with your team while working remotely, as well as how you ensure collaboration when in the office.
✨Passion for Accounting Matters
If you have a passion for the accounting sector, make sure to express it during the interview. Share any relevant experiences or insights you have about the industry, as this can set you apart from other candidates and demonstrate your genuine interest in the role.
