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For Companies At a Glance
- Tasks: Assist developers with Tickstar products and troubleshoot technical issues.
- Company: Join Xero, a leader in cloud-based business solutions.
- Benefits: Flexible working environment, hybrid model, and opportunities for professional growth.
- Why this job: Make a real impact on small businesses and the global economy.
- Qualifications: Strong troubleshooting skills and a passion for helping others.
- Other info: Collaborative team culture with a focus on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Overview
This role is all about assisting new and existing developers to use the Tickstar product, empowering them to create best-of-breed business apps in the cloud. You will make a significant impact by diagnosing technical issues, resolving support tickets, and ensuring developers around the world have the guidance they need to succeed. By applying your technical knowledge and experience, you will help make small businesses more efficient every day. Your work ensures that the developer community can seamlessly connect with big business technology, ultimately contributing to a stronger global economy.
The Team & How They Connect
You will join the Ecosystem Governance team, a collaborative group dedicated to supporting a global network of developers. The team thrives on shared technical expertise and a commitment to helping others, working closely to delegate and resolve priority issues promptly. The team is currently working on:
- Supporting developers with web-based technologies and API integrations.
- Responding to technical support tickets and conducting live troubleshooting sessions with third-party developers.
- Contributing to the creation of high-quality developer materials including documentation, videos, and tools.
- Escalating product feedback and required improvements to the Tickstar engineering team to drive continuous product growth.
Where And How You Can Work
Xero offers a flexible working environment designed to help you do your best work. This role embraces a hybrid model that balances time in our modern office spaces for collaboration and "boost days" with the flexibility to work from home. Specific arrangements can be discussed based on your location and the needs of the team.
Here are some of the things we are looking for:
- You bring a strong ability to troubleshoot technical problems and a solid understanding of web-based technologies.
- Your background includes a knack for building lasting relationships and communicating clearly, both in writing and speech.
- You possess the initiative to self-manage your workload while remaining flexible enough to assist your teammates proactively.
- A diligence for following through on complex problems until a helpful resolution is reached for the customer.
- You have an interest in the accounting or small business sector, which helps you understand the impact of the tools you support.
- Advanced customer service skills are part of your toolkit, ensuring every developer interaction is positive and productive.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
This is a 12 Month FTC.
API Technical Specialist- FTC in Milton Keynes employer: Xero
Contact Detail:
Xero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land API Technical Specialist- FTC in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to developers and tech communities on platforms like LinkedIn or GitHub. Engaging with others in the field can lead to valuable connections and insider info about job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes and any projects you've worked on. This gives potential employers a taste of what you can do and how you can help their developer community.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to web-based technologies and APIs. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Xero!
We think you need these skills to ace API Technical Specialist- FTC in Milton Keynes
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical troubleshooting abilities in your application. We want to see how you can diagnose issues and support developers, so share any relevant experiences that showcase your knack for web-based technologies.
Communicate Clearly: Since this role involves a lot of communication, both written and verbal, ensure your application reflects your ability to convey complex ideas simply. Use clear language and structure your thoughts well – it’ll show us you can do the same with our developers!
Demonstrate Your Passion: We love seeing candidates who are genuinely interested in the accounting or small business sector. Share any experiences or insights you have that connect your passion to the role, as it helps us understand how you can contribute to our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Xero
✨Know Your APIs
Make sure you brush up on your knowledge of APIs and web-based technologies. Be ready to discuss how you've used them in past roles or projects. This will show that you understand the technical aspects of the job and can hit the ground running.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about complex problems you've tackled and how you approached them. This will demonstrate your ability to follow through until a resolution is reached.
✨Communicate Clearly
Since this role involves supporting developers, practice explaining technical concepts in simple terms. You might be asked to walk through a troubleshooting process during the interview, so clarity and confidence in your communication are key.
✨Emphasise Team Collaboration
Highlight your experience working in collaborative environments. Discuss how you've supported teammates or contributed to team goals in previous roles. This will resonate well with the Ecosystem Governance team's focus on shared expertise and support.
