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For Companies At a Glance
- Tasks: Empower teams by designing and delivering impactful training programmes for customer support.
- Company: Join Melio, a dynamic company focused on supporting small businesses.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in the small business community while developing your skills.
- Qualifications: Experience in learning and development, strong communication skills, and project management interest.
- Other info: Collaborative environment with a focus on innovation and flexibility.
The predicted salary is between 36000 - 60000 £ per year.
The role & impact
As a Learning and Development Specialist for Melio, you will be at the heart of empowering our Customer Experience teams to become trusted business advisors. You will identify, design, and deliver training programs that ensure our people have the knowledge and confidence to support small businesses using the Melio payments platform. By translating complex product updates and customer insights into impactful learning experiences, you directly enable our teams to provide world-class support. Your work helps build a stronger economy by making business more efficient for the small business community we serve.
The team & how they connect
You will be a vital part of Melio's Knowledge Management team, specifically supporting Melio's Customer Experience teams in Manchester, UK and Wellington, NZ. You will work in a highly collaborative environment, partnering cross-functionally with Product, Operations, and Marketing stakeholders to align learning initiatives with evolving customer needs.
Initially, you will focus on:
- Delivering ongoing enablement through the creation of job aids, playbooks, and knowledge repositories.
- Designing training programs focused on product rollouts, industry insights, and customer experience best practices.
- Managing the Learning Management System (LMS) to optimise engagement and reporting.
- Partnering with the Internal Knowledge Base team to ensure all learning materials reflect the latest product updates and processes.
Where and how you can work
At Xero, we embrace a hybrid way of working. You will have access to our office spaces for collaboration and boost days, while maintaining the flexibility to manage your work in a way that suits both the team and our customers. Standard hours for this role are Monday–Friday, 9:00–17:30. However, to support our global teams, the hours will shift to 11:30–20:00 to lead and facilitate onboarding sessions for our Customer Experience teams on-site (5 days in the office) as required.
Here are some of the things we are looking for:
- Experience in learning and development, training, or client-facing roles.
- Experience designing and delivering learning through multiple modalities, including virtual instructor-led training, eLearning, video, and live sessions.
- Demonstrated ability to develop learning solutions for technical or complex subject matter.
- Strong written and verbal communication skills, with experience distilling information for client-facing teams.
- Proven ability to work cross-functionally and manage ambiguity and shifting priorities.
- Project management experience or interest in developing PM skills (agile experience is a plus).
- Experience in B2B Payments or with Melio is highly desirable.
- Flexibility to work in time zone differences with cross functional teams.
Apply even if your experience isn't a perfect match. At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Learning & Development Specialist - Melio in Manchester employer: Xero
Contact Detail:
Xero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Specialist - Melio in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Melio on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to learning and development. Think about how you would translate complex product updates into training materials. We want to see your thought process, so be ready to share examples from your past work!
✨Tip Number 3
Show off your creativity! When discussing your training program ideas, think outside the box. Use engaging formats like eLearning or interactive sessions. This will demonstrate your ability to design impactful learning experiences that resonate with teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Melio team. Let’s get you in there!
We think you need these skills to ace Learning & Development Specialist - Melio in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in learning and development. We want to see how your skills align with the role of a Learning & Development Specialist at Melio!
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to distil complex information.
Highlight Relevant Experience: If you've got experience in training or client-facing roles, make it shine! We’re looking for examples of how you’ve designed and delivered learning solutions, especially for technical subjects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Xero
✨Know Your Stuff
Make sure you understand Melio's payments platform inside and out. Familiarise yourself with their products, recent updates, and how they impact small businesses. This will help you translate complex information into relatable insights during the interview.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering training programs. Bring examples of different modalities you've used, like eLearning or live sessions, and be ready to explain how you adapt your approach based on the audience's needs.
✨Collaboration is Key
Since this role involves working cross-functionally, think of examples where you've successfully partnered with other teams. Highlight your ability to manage ambiguity and shifting priorities, as this will show you're adaptable and a team player.
✨Ask Insightful Questions
Prepare thoughtful questions about Melio's current learning initiatives and how they align with customer needs. This not only shows your interest in the role but also demonstrates your proactive approach to understanding the company's goals.