At a Glance
- Tasks: Lead strategic initiatives to enhance customer experience and operational efficiency.
- Company: Join Xero, a forward-thinking company focused on scaling customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work alongside diverse teams.
- Why this job: Make a real impact by driving customer outcomes and improving business performance.
- Qualifications: Experience in CX operations and strong leadership skills required.
The predicted salary is between 59400 - 72600 £ per year.
Xero is seeking a Head of CX Operations for Melio in Manchester.
You will lead strategic operational initiatives, and scale CX capabilities across workforce management, QA, knowledge, and project management.
You’ll partner with Product, Engineering, Data, Finance, and Sales to drive customer outcomes and business performance.
You will build an operating model, define KPIs, and lead a high-performing team to deliver measurable improvements in efficiency and customer experience.
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Head of CX Operations — Scale Customer Experience in Manchester employer: Xero
At Xero, we pride ourselves on being an exceptional employer that champions employee wellbeing and growth. Our remote Product Specialist role offers a unique opportunity to work at the forefront of AI innovation in accounting, all while enjoying generous benefits such as flexible working arrangements, extensive paid leave, and a supportive work culture that values diversity and inclusion. Join us to make a meaningful impact on small businesses and contribute to a stronger economy, all from the comfort of your own home.
