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For Companies At a Glance
- Tasks: Support small business owners via phone, email, and live chat while mastering Xero’s features.
- Company: Join Xero, a leading company dedicated to empowering small businesses.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference by helping users unlock the full potential of Xero.
- Qualifications: Strong communication skills and a passion for learning new technologies.
- Other info: Work in a dynamic team with a focus on collaboration and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Join Xero as a Customer Experience Specialist supporting small business owners, accountants, and bookkeepers via phone, email, and live chat. Act as a trusted advisor, unlocking the full value of Xero’s features through proactive outreach and responsive assistance across various channels.
Responsibilities
- Provide high‑quality support via phone, email, and live chat while maintaining accurate records in Salesforce and Zendesk.
- Master Xero’s features and the Melio CX strategy, staying updated on evolving products.
- Collaborate across internal Xero teams to escalate complex issues, ensuring a seamless experience for every user.
Qualifications
- Clear, confident communication skills and the ability to simplify complex information.
- Experience in a service‑led environment where quality and productivity targets are met.
- A growth mindset and a readiness to learn new technologies and accounting systems.
- Empathetic, calm support while managing multiple digital interactions.
- Self‑management and personal accountability for thorough problem resolution.
- Build effective, trust‑based relationships with teammates and customers.
Schedule & Start Date
Monday through Friday, 11:30 AM – 8:00 PM. Anticipated start date: April 2026.
Apply
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and unique perspective to enhance our culture and team.
Location: Manchester, England, United Kingdom
Customer Experience Specialist - Melio in Manchester employer: Xero
Contact Detail:
Xero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Melio in Manchester
✨Tip Number 1
Get to know Xero inside out! Familiarise yourself with their features and the Melio CX strategy. This way, when you chat with us during the interview, you can show off your knowledge and passion for helping small businesses thrive.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting customers via phone, email, and live chat, it’s crucial to convey information clearly and confidently. Try role-playing with a friend or family member to get comfortable simplifying complex topics.
✨Tip Number 3
Show us your growth mindset! Be ready to discuss how you've tackled challenges in the past and what you've learned from them. We love candidates who are eager to learn new technologies and adapt to changing environments.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you think your experience isn’t a perfect match, we value skills, passion, and unique perspectives. Your application could be the one that stands out!
We think you need these skills to ace Customer Experience Specialist - Melio in Manchester
Some tips for your application 🫡
Show Your Communication Skills: Make sure your written application reflects your clear and confident communication style. Use simple language to explain your experiences and how they relate to the role of Customer Experience Specialist.
Highlight Relevant Experience: Even if your background isn't a perfect match, focus on any service-led roles you've had. Share specific examples where you met quality and productivity targets, as this will resonate with us at Xero.
Demonstrate Your Growth Mindset: We love candidates who are eager to learn! In your application, mention any new technologies or systems you've tackled in the past. This shows you're ready to master Xero’s features and adapt to our Melio CX strategy.
Personal Touch Matters: Remember to convey your empathetic approach in your application. Share instances where you've built trust-based relationships with customers or teammates, as this is key to providing calm support in a busy environment.
How to prepare for a job interview at Xero
✨Know Your Stuff
Before the interview, make sure you’re familiar with Xero’s features and the Melio CX strategy. Brush up on how these tools can help small business owners, accountants, and bookkeepers. This will show that you’re genuinely interested and ready to hit the ground running.
✨Practice Your Communication Skills
Since clear and confident communication is key for this role, practice explaining complex information in simple terms. You could even role-play with a friend or family member to get comfortable with different scenarios you might encounter during the interview.
✨Show Your Empathy
Prepare examples of how you’ve provided empathetic support in previous roles. Think about times when you managed multiple interactions and still maintained a calm demeanour. This will demonstrate your ability to connect with customers and handle pressure.
✨Be Ready to Learn
Highlight your growth mindset by discussing any new technologies or systems you’ve learned in the past. Show that you’re excited about the opportunity to learn more about Xero’s products and how they can benefit users. This will resonate well with their focus on personal accountability and continuous improvement.
