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- Tasks: Provide top-notch support to small business owners and accountants through various channels.
- Company: Leading software company based in Manchester with a focus on customer experience.
- Benefits: Full-time hours, supportive team environment, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Clear communication skills and experience in a service-led environment.
- Other info: Work Monday to Friday, 11:30 AM – 8:00 PM in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
A leading software company in Manchester is looking for a Customer Experience Specialist. In this role, you'll provide high-quality support to small business owners and accountants through various channels.
The ideal candidate will have:
- Clear communication skills
- Experience in a service-led environment
- A growth mindset
You will collaborate internally to resolve issues and ensure a seamless user experience. This position offers a full-time schedule from Monday to Friday, 11:30 AM – 8:00 PM.
Customer Experience Advisor — Proactive Support in Manchester employer: Xero
Contact Detail:
Xero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor — Proactive Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch support, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your growth mindset! Be ready to discuss how you've tackled challenges in the past and what you've learned from them. Employers love candidates who are eager to learn and adapt.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer experience.
We think you need these skills to ace Customer Experience Advisor — Proactive Support in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since clear communication is key for this role, make sure your application reflects that. Use straightforward language and keep it concise. We want to see how you can convey your thoughts clearly!
Highlight Your Service Experience: If you've worked in a service-led environment before, let us know! Share specific examples of how you've helped customers or resolved issues. This will show us you're ready to provide top-notch support.
Embrace the Growth Mindset: We love candidates who are eager to learn and grow. In your application, mention any experiences where you've adapted or improved your skills. It shows us you're the kind of person who thrives in a dynamic environment!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we see your application right away. We can't wait to hear from you!
How to prepare for a job interview at Xero
✨Know the Company Inside Out
Before your interview, take some time to research the software company. Understand their products, values, and the specific challenges they face in customer experience. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, clear communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved user satisfaction. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate a Growth Mindset
The job description highlights the importance of a growth mindset. Be ready to discuss times when you faced challenges and how you learned from them. This shows that you’re adaptable and willing to improve, which is crucial in a service-led environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for support, or how they measure success in customer experience. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
