Head of Solutions Consulting - UK

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact

The Head of Solutions Consulting is a key leadership role on the UK Sales leadership team. You will be responsible for driving deployment penetration of our existing partner base in the UK, specifically pre and post sales solutions consulting and implementation to support partners on their journey to becoming a digital accounting or bookkeeping practice. You’ll be responsible for developing the UK solutions consulting strategy and embedding sales motions to enable our partners to get the most out of and move their workflows into Xero, enabling the sales team to move more of their clients on to the platform. You will have exceptional leadership skills and will define, build and grow a successful Solutions Consulting function within the UK. You’ll provide strategic input to the overall UK Sales team, acting as a conduit into feedback for the GTM and Product teams through the Sales Director. This is a high-impact role where you will lead and inspire a team to achieve ambitious targets and build strong, lasting relationships. This is an opportunity to make a meaningful impact and shape a function that directly influences our company’s growth trajectory. You will represent the UK Solutions Consulting function as part of regular contact with counterparts around the globe, to ensure alignment of global consulting strategy and execution.

What you’ll do

• Ownership of the UK consulting & implementation strategy, revenue target, processes and procedures
• Execute strategy to streamline implementation of Practice products allowing for fast deployment and onboarding of Xero practice tools through both Self implementation & consulting supported implementations
• Lead, coach, and mentor a high-performing team
• Develop a succession plan for the hire and development of new talent
• Explore and define a strategy for the use of Demo Automation and Intelligence solutions, to refine the current demonstration delivery.
• Set clear goals and expectations, and provide ongoing performance feedback
• Foster a culture of collaboration, accountability, and success
• Drive collaboration with other Xero functions such as Product, Marketing and Education
• Stay ahead of and proactively own industry trends and the competitive landscape, keeping key stakeholders across developments and opportunities
• Provide insights and recommendations to relevant stakeholders to develop both the regional and global consulting strategy

Success looks like

• Achieving revenue and deployment targets, delivering consistency and predictability within the consulting function
• Achievement against churn, reactivations and re-contracting targets
• Driving significant efficiencies in function through improved processes and use of technology
• Successful ownership and development of the end-to-end penetration sales funnel
• Creating a world-class culture for your team
• Hiring, retaining and developing great talent
• Build processes and tools to execute the long term strategy of the Solutions Consulting team across the region and inputting strategically at a global level.

What you’ll bring with you

• Extensive experience in a consulting leadership role with proven ability to increase key metrics through the development of high performance teams and effective sales processes
• Expertise and deep knowledge of the accounting and bookkeeping industry
• Extensive knowledge of SaaS models, SaaS metrics, and online sales models
• Previous experience in building and running consulting teams in a high growth SaaS business
• Speaks articulately about the importance of Solutions Consulting within the sales team and acts as an ambassador across the organisation; fosters a sense of urgency regarding partner needs.
• Tailors communication for different stakeholders in a way that inspires belief and optimism in Xero's value proposition.
• Creates and maintains effective partnerships across Xero; identifies some ways to build and strengthen these relationships.
• Takes risks in the pursuit of better; is curious and takes the initiative to innovate and continuously improve.
• Drives other teams to support delivery of outcomes that are commercially beneficial to Solutions Consulting and Xero.
• Extensive industry knowledge, contacts and networks.
• Exemplary people leadership skills and experience, particularly in coaching and driving a high performance function.
• Ability to create a quick and strong rapport with internal and external stakeholders.
• Ability to inject operational rigour into the consulting organisation.
• Process driven and willing to take ownership.
• Passion and desire to make a difference.

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.