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For Companies At a Glance
- Tasks: Provide world-class support to small business owners and accountants, solving problems efficiently.
- Company: Join Xero, a leading tech company empowering businesses with innovative accounting solutions.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on the economy by helping customers thrive.
- Qualifications: Strong foundation in accounting or bookkeeping; excellent communication skills.
- Other info: Collaborative team environment focused on continuous learning and personal accountability.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The role & impact
As a Customer Experience Specialist, you will be a key brand ambassador, providing world‑class support and guidance to small business owners, bookkeepers, and accountants. Your mission is to become a trusted advisor, helping our customers unlock the full value of Xero's features through proactive outreach and efficient problem‑solving across various channels. You will play a vital part in building a stronger economy by empowering our community with the tools they need to thrive. In this high‑change environment, your resilience and empathy will ensure every customer receives a best‑in‑class experience, turning complex queries into simple, effective outcomes.
The team & how they connect
You will join a collaborative Customer Experience team that works together to deliver high‑quality support and drive positive customer outcomes like activation and retention. The team shares a growth mindset, constantly learning and refining their capabilities to stay ahead of our evolving strategy and technology.
Initially, you will focus on:
- Managing customer enquiries across phone, email, and chat to provide timely, high‑quality resolutions.
- Proactively engaging with customers to help them maximise the benefits of the Xero platform.
- Accurately recording and managing case details using professional tools like Salesforce.
- Staying up‑to‑date with continuous product training to support both beginners and experts.
Where and how you can work
Monday through Friday, 10:30AM - 7PM
Tuesday through Saturday, 10:30AM - 7PM
Sunday through Thursday, 10:30AM - 7PM
Here are some of the things we are looking for:
- You bring a strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent).
- Your communication style is clear and concise, allowing you to explain complex information simply whether you are on the phone or writing an email.
- You have experience in a service‑oriented environment where you have successfully met quality targets and solved problems efficiently.
- A natural ability to build trust and maintain positive relationships with customers and colleagues alike is something you pride yourself on.
- You are confident in making decisions that benefit the customer and are comfortable using IT suites such as Google Workspace or Microsoft Office.
- Adapting to change comes easily to you, and you take personal accountability for achieving great results in a fast‑paced setting.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Customer Experience Specialist - Accounting in Milton Keynes employer: Xero Limited
Contact Detail:
Xero Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Accounting in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your skills and experience make you the perfect fit for the Customer Experience Specialist role.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like Xero, and express your interest in working with them. Show them you’re eager to contribute!
✨Tip Number 4
Stay sharp with your skills! Keep up with the latest trends in accounting and customer service. This will not only help you in interviews but also show that you’re committed to continuous learning and improvement.
We think you need these skills to ace Customer Experience Specialist - Accounting in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can turn complex queries into simple solutions and how you’ve done this in the past.
Be Clear and Concise: Your communication style is key! Make sure your application reflects your ability to explain complex information simply. Use straightforward language and keep it to the point, just like you would when assisting a customer.
Highlight Relevant Experience: Even if your background isn’t a perfect match, share any experience you have in service-oriented roles. We’re looking for examples of how you’ve met quality targets and solved problems efficiently, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Xero Limited
✨Know Your Stuff
Make sure you brush up on your accounting and bookkeeping knowledge. Familiarise yourself with Xero's features and how they can benefit small business owners. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since clear communication is key for this role, practice explaining complex concepts in simple terms. You could even role-play with a friend or family member to get comfortable with different scenarios you might encounter during the interview.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you turned a challenging situation into a positive outcome for the customer.
✨Emphasise Your Adaptability
This role requires resilience and the ability to adapt to change. Be ready to discuss times when you've had to adjust quickly to new situations or challenges, and how you managed to maintain high-quality service throughout.
