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- Tasks: Provide top-notch support to small business owners and manage customer inquiries.
- Company: Leading financial software company in the UK with a focus on customer experience.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference for small businesses while developing your skills in a supportive environment.
- Qualifications: Background in accounting or bookkeeping and strong communication skills.
- Other info: On-site role in Milton Keynes with a dynamic team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial software company in the UK seeks a Customer Experience Specialist to provide exceptional support to small business owners. This role involves managing customer inquiries via various channels, proactively assisting clients to maximize the use of the platform, and maintaining detailed case records.
Ideal candidates should have:
- a strong background in accounting or bookkeeping,
- excellent communication skills,
- a knack for building positive customer relationships.
The position is on-site in Milton Keynes with flexible working hours.
Accounting Customer Experience Specialist Proactive Support in Milton Keynes employer: Xero Limited
Contact Detail:
Xero Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounting Customer Experience Specialist Proactive Support in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Accounting Customer Experience Specialist Proactive Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in accounting or bookkeeping. We want to see how your skills align with the role of a Customer Experience Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping small business owners and how you can enhance their experience with our platform. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love clear, concise, and engaging writing that shows you can connect with clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Xero Limited
✨Know Your Accounting Stuff
Brush up on your accounting and bookkeeping knowledge. Be ready to discuss how you've used these skills in previous roles, especially in customer support. This will show that you understand the challenges small business owners face.
✨Show Off Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Think about times when you turned a negative experience into a positive one. This will highlight your ability to build relationships and provide exceptional support.
✨Familiarise Yourself with the Platform
If possible, get hands-on experience with the financial software the company offers. Understanding the platform will allow you to speak confidently about its features and how you can help clients maximise their use of it.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking through common issues small business owners might face and how you would proactively assist them. This shows your problem-solving skills and customer-centric approach.
