Melio seeks a high-performing CX Workforce Management (WFM) Manager to lead end-to-end WFM for global teams, driving long-term capacity planning, multi-channel forecasting, scheduling optimization, real-time management, and operational analytics.
You will partner with Operations, Finance, and People to balance exceptional customer experience with efficiency and agent well-being, delivering insights and strategic improvements.
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Senior CX WFM Leader: Forecasting, Scheduling & Analytics in Manchester employer: Xero Limited
Xero Limited is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer numerous opportunities for professional development and career advancement, ensuring that our team members are equipped to thrive in their roles. Our commitment to work-life balance and a supportive environment makes Xero a rewarding place to contribute to meaningful financial strategies that drive UK growth initiatives.
