At a Glance
- Tasks: Drive customer success and manage renewals for a portfolio of clients.
- Company: Join Xensam, a leader in AI-powered Software Asset Management.
- Benefits: Enjoy free snacks, office massages, and flexible remote work options.
- Other info: Dynamic environment with opportunities for annual destination trips if targets are met.
- Why this job: Shape your career while making a real impact in a fast-growing tech company.
- Qualifications: 5+ years in a commercial role with strong negotiation and relationship-building skills.
The predicted salary is between 50000 - 70000 £ per year.
About Xensam
Xensam is the leader in AI-powered, cloud‑based Software Asset Management. Our technology brings clarity to complex IT environments, helping users make smart, data‑driven decisions and maximize software ROI. Recognized with the Highest Growth Award and ranked #3 Overall Champion at the Main Software 50 Awards Nordics, we’re scaling fast and looking for people who want to join the journey.
About The Role
As a Renewal Manager at Xensam, you will drive our recurring revenue and long‑term customer success. You will be responsible for managing the full renewal lifecycle for a portfolio of customers, ensuring high retention rates while identifying opportunities for expansion and growth. This is a highly commercial and relationship‑driven role where you combine analytical thinking with strong negotiation skills to maximize customer lifetime value and business impact.
Responsibilities
- Own and manage the full renewal lifecycle for assigned customers, from early engagement to closed agreements
- Drive high retention rates through proactive renewal planning and customer engagement
- Identify and execute upsell and expansion opportunities within the existing customer portfolio
- Build and maintain strong, long‑term relationships with key customer stakeholders
- Monitor customer health, identify risks, and take proactive actions to secure renewals
- Collaborate closely with Sales, Customer Success, Finance, and Product teams
- Manage renewal forecasts and ensure high accuracy in revenue projections
- Lead commercial discussions, including pricing, contracts, and tailored agreement structures
Qualifications
- 5+ years of experience in a commercial role such as Renewal Manager, Account Manager, Key Account Manager, or similar
- Background within SAM, SaaS, or the broader IT industry
- Proven experience managing renewals, contracts, and commercial negotiations
- Strong ability to build and manage long‑term customer relationships across multiple stakeholders
- Experience working with data, forecasting, and pipeline management
- Excellent communication skills in English
- Structured, proactive, and able to manage multiple priorities in a fast‑paced environment
What You Get
- A generous work culture with free drinks and snacks, office massages, and more
- Three days in‑office with remote work on Mondays and Fridays
- An opportunity to shape your career growth while contributing to the company’s success
- A dynamic position embracing 'freedom under responsibility'
- If sales targets are met, all employees enjoy an annual destination trip
- Other location‑specific benefits
Renewal Manager employer: Xensam
Xensam is an exceptional employer that fosters a vibrant work culture, offering generous perks such as free drinks, snacks, and office massages. With a strong emphasis on employee growth and a flexible work environment, including three days in-office and remote work options, Xensam empowers its team to thrive while contributing to the company's rapid success in the AI-powered Software Asset Management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Xensam on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Xensam's products and recent achievements. Knowing their AI-powered solutions inside out will show you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your negotiation skills! Since the Renewal Manager role is all about driving value and managing contracts, being able to demonstrate your negotiation prowess in mock interviews can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Xensam team!
We think you need these skills to ace Renewal Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Renewal Manager. Highlight your experience in managing renewals and building customer relationships, as these are key for us at Xensam.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your analytical thinking and negotiation skills, and explain how you can drive customer success and retention for our team.
Showcase Relevant Experience:When detailing your work history, focus on your achievements in similar roles. We want to see how you've successfully managed renewals and contributed to revenue growth in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xensam
✨Know Your Numbers
As a Renewal Manager, you'll need to be comfortable with data and forecasting. Brush up on your analytical skills and be ready to discuss how you've used data to drive renewals and upsell opportunities in the past. Prepare specific examples that showcase your ability to manage revenue projections.
✨Build Rapport
This role is all about relationships, so make sure you come across as personable and approachable. Research the company culture at Xensam and think about how you can demonstrate your ability to build long-term relationships with customers. Share stories that highlight your success in managing stakeholder relationships.
✨Master the Art of Negotiation
Negotiation skills are key for this position. Be prepared to discuss your approach to commercial discussions, including pricing and contract structures. Think of a time when you successfully negotiated a deal and be ready to walk through your thought process during the interview.
✨Show Your Proactivity
Xensam values a proactive approach, so come armed with examples of how you've taken initiative in previous roles. Whether it's identifying risks or executing upsell strategies, be ready to explain how your proactive mindset has led to successful outcomes in customer retention and growth.
