At a Glance
- Tasks: Drive customer success and manage renewals for a portfolio of clients.
- Company: Join Xensam, a leader in AI-powered Software Asset Management.
- Benefits: Enjoy free snacks, office massages, and flexible remote work options.
- Other info: Dynamic work culture with opportunities for annual destination trips.
- Why this job: Shape your career while making a real impact in a fast-growing tech company.
- Qualifications: 5+ years in a commercial role with strong negotiation and relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
About Xensam
Xensam is the leader in AI-powered, cloud‑based Software Asset Management. Our technology brings clarity to complex IT environments, helping users make smart, data‑driven decisions and maximize software ROI. Recognized with the Highest Growth Award and ranked #3 Overall Champion at the Main Software 50 Awards Nordics, we’re scaling fast and looking for people who want to join the journey.
About The Role
As a Renewal Manager at Xensam, you will drive our recurring revenue and long‑term customer success. You will be responsible for managing the full renewal lifecycle for a portfolio of customers, ensuring high retention rates while identifying opportunities for expansion and growth. This is a highly commercial and relationship‑driven role where you combine analytical thinking with strong negotiation skills to maximize customer lifetime value and business impact.
Responsibilities
- Own and manage the full renewal lifecycle for assigned customers, from early engagement to closed agreements
- Drive high retention rates through proactive renewal planning and customer engagement
- Identify and execute upsell and expansion opportunities within the existing customer portfolio
- Build and maintain strong, long‑term relationships with key customer stakeholders
- Monitor customer health, identify risks, and take proactive actions to secure renewals
- Collaborate closely with Sales, Customer Success, Finance, and Product teams
- Manage renewal forecasts and ensure high accuracy in revenue projections
- Lead commercial discussions, including pricing, contracts, and tailored agreement structures
Qualifications
- 5+ years of experience in a commercial role such as Renewal Manager, Account Manager, Key Account Manager, or similar
- Background within SAM, SaaS, or the broader IT industry
- Proven experience managing renewals, contracts, and commercial negotiations
- Strong ability to build and manage long‑term customer relationships across multiple stakeholders
- Experience working with data, forecasting, and pipeline management
- Excellent communication skills in English
- Structured, proactive, and able to manage multiple priorities in a fast‑paced environment
What You Get
- A generous work culture with free drinks and snacks, office massages, and more
- Three days in‑office with remote work on Mondays and Fridays
- An opportunity to shape your career growth while contributing to the company’s success
- A dynamic position embracing "freedom under responsibility"
- If sales targets are met, all employees enjoy an annual destination trip
- Other location‑specific benefits
Renewal Manager in London employer: Xensam
Xensam is an exceptional employer, offering a vibrant work culture that prioritises employee well-being with perks like free drinks, snacks, and office massages. As a Renewal Manager, you will not only drive customer success but also have the opportunity to shape your career in a fast-growing company recognised for its innovation in AI-powered Software Asset Management. With a flexible work arrangement and exciting annual trips for achieving sales targets, Xensam fosters a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your negotiation skills. As a Renewal Manager, you'll need to be confident in discussions about pricing and contracts, so role-play with a friend or mentor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Renewal Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Renewal Manager role. Highlight your experience in managing renewals and building customer relationships, as these are key for us at Xensam.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your analytical thinking and negotiation skills. Tell us why you’re passionate about driving customer success and how you can contribute to our growth.
Showcase Relevant Experience:When detailing your work history, focus on your achievements in similar roles. We want to see how you've driven retention rates and identified upsell opportunities in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Xensam
✨Know Your Numbers
As a Renewal Manager, you'll need to be comfortable with data and forecasting. Brush up on your understanding of key metrics related to customer retention and upselling. Be ready to discuss how you've used data in past roles to drive renewals and identify growth opportunities.
✨Build Rapport
This role is all about relationships, so make sure you come across as personable and approachable. Prepare some questions that show your interest in the company and its customers. Think about how you can demonstrate your ability to build long-term relationships during the interview.
✨Showcase Your Negotiation Skills
Expect to discuss your experience with contracts and negotiations. Have specific examples ready where you successfully navigated complex discussions or turned around a challenging renewal situation. Highlight your strategies for achieving win-win outcomes.
✨Be Proactive and Structured
Xensam values a proactive approach, so be prepared to share how you manage multiple priorities in a fast-paced environment. Discuss your methods for staying organised and ensuring nothing falls through the cracks, especially when it comes to customer engagement and renewal planning.
