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For Companies At a Glance
- Tasks: Manage customer renewals and drive long-term success with proactive engagement.
- Company: Join Xensam, a leader in AI-powered Software Asset Management.
- Benefits: Enjoy free snacks, office massages, and flexible remote work options.
- Other info: Experience a culture of freedom, responsibility, and exciting annual trips.
- Why this job: Shape your career while making a real impact in a dynamic environment.
- Qualifications: 5+ years in a commercial role with strong relationship-building skills.
The predicted salary is between 50000 - 65000 £ per year.
Xensam is the leader in AI-powered, cloud-based Software Asset Management. Our technology brings clarity to complex IT environments, helping users make smart, data-driven decisions and maximize software ROI. Recognized with the Highest Growth Award and ranked #3 Overall Champion at the Main Software 50 Awards Nordics, we’re scaling fast and looking for people who want to join the journey. At Xensam, you play a key role in a team built on energy, focus, and positivity. We value experience, but even more, the person behind it. Together, we build the future of SAM.
As a Renewal Manager at Xensam, you will play a key role in driving our recurring revenue and long-term customer success. You will be responsible for managing the full renewal lifecycle for a portfolio of customers, ensuring high retention rates while identifying opportunities for expansion and growth. In this role, you will build strong, long-term relationships with customers, proactively manage renewal processes, and collaborate closely with Sales and Customer Success. You will also contribute with valuable customer insights that support product development and commercial strategies. This is a highly commercial and relationship-driven role where you combine analytical thinking with strong negotiation skills to maximize customer lifetime value and business impact.
Responsibilities
- Own and manage the full renewal lifecycle for assigned customers, from early engagement to closed agreements
- Drive high retention rates through proactive renewal planning and customer engagement
- Identify and execute upsell and expansion opportunities within the existing customer portfolio
- Build and maintain strong, long-term relationships with key customer stakeholders
- Monitor customer health, identify risks, and take proactive actions to secure renewals
- Collaborate closely with Sales, Customer Success, Finance, and Product teams
- Manage renewal forecasts and ensure high accuracy in revenue projections
- Lead commercial discussions, including pricing, contracts, and tailored agreement structures
Qualifications
- 5+ years of experience in a commercial role such as Renewal Manager, Account Manager, Key Account Manager, or similar
- Background within SAM, SaaS, or the broader IT industry
- Proven experience managing renewals, contracts, and commercial negotiations
- Strong ability to build and manage long-term customer relationships across multiple stakeholders
- Experience working with data, forecasting, and pipeline management
- Excellent communication skills in English
- Structured, proactive, and able to manage multiple priorities in a fast-paced environment
What you get
- A generous work culture with free drinks and snacks, office massages, and more.
- Three days in-office (with remote work on Mondays and Fridays).
- An opportunity to shape your career growth while contributing to the company’s success.
- A dynamic position embracing 'freedom under responsibility'.
- If sales targets are met, all employees enjoy an annual destination trip.
- Other location-specific benefits.
Our values at Xensam
- Rebellious - We challenge the norm and act with initiative – always with responsibility.
- Humane - We foster a caring, inclusive environment that values diversity and respects individuality.
- Harmony - We value balance and create a supportive workplace where people thrive.
As part of our recruitment process, we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.
Renewal Manager employer: Xensam Ltd.
Contact Detail:
Xensam Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Xensam or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Xensam's culture and values. Show us how you align with our rebellious, humane, and harmonious approach. Tailor your answers to reflect our mission and what you can bring to the team.
✨Tip Number 3
Practice your negotiation skills! As a Renewal Manager, you'll need to demonstrate your ability to handle commercial discussions. Role-play with a friend or mentor to build confidence and refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Xensam journey.
We think you need these skills to ace Renewal Manager
Some tips for your application 🫡
Show Your Passion for SAM: When writing your application, let your enthusiasm for Software Asset Management shine through. We want to see how your experience aligns with our mission at Xensam and how you can contribute to our journey.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Renewal Manager role. Highlight relevant experiences, especially in managing renewals and building customer relationships, so we can see why you're the perfect fit for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Xensam Ltd.
✨Know Your Numbers
As a Renewal Manager, you'll need to demonstrate your understanding of key metrics. Brush up on your knowledge of retention rates, upsell opportunities, and revenue projections. Be ready to discuss how you've successfully managed these in past roles.
✨Build Rapport with the Interviewers
Xensam values strong relationships, so show your interpersonal skills during the interview. Engage with your interviewers, ask them questions about their experiences, and share relevant anecdotes that highlight your relationship-building abilities.
✨Showcase Your Analytical Skills
Prepare to discuss how you use data to drive decisions. Bring examples of how you've monitored customer health and identified risks in previous roles. This will demonstrate your analytical thinking and proactive approach, which are crucial for this position.
✨Understand the Company Culture
Familiarise yourself with Xensam's values: rebellious, humane, and harmony. Think of examples from your experience that align with these values and be ready to share them. This will show that you're not just a fit for the role, but also for the company culture.