At a Glance
- Tasks: Manage customer renewals and drive long-term success with proactive engagement.
- Company: Join Xensam, a leader in AI-powered Software Asset Management.
- Benefits: Enjoy free snacks, office massages, and flexible remote work options.
- Other info: Experience a culture of freedom, responsibility, and exciting annual trips.
- Why this job: Shape your career while making a real impact in a dynamic environment.
- Qualifications: 5+ years in a commercial role with strong relationship-building skills.
The predicted salary is between 50000 - 60000 € per year.
Xensam is the leader in AI-powered, cloud-based Software Asset Management. Our technology brings clarity to complex IT environments, helping users make smart, data-driven decisions and maximize software ROI. Recognized with the Highest Growth Award and ranked #3 Overall Champion at the Main Software 50 Awards Nordics, we’re scaling fast and looking for people who want to join the journey. At Xensam, you play a key role in a team built on energy, focus, and positivity. We value experience, but even more, the person behind it. Together, we build the future of SAM.
About the role
As a Renewal Manager at Xensam, you will play a key role in driving our recurring revenue and long-term customer success. You will be responsible for managing the full renewal lifecycle for a portfolio of customers, ensuring high retention rates while identifying opportunities for expansion and growth. In this role, you will build strong, long-term relationships with customers, proactively manage renewal processes, and collaborate closely with Sales and Customer Success. You will also contribute with valuable customer insights that support product development and commercial strategies. This is a highly commercial and relationship-driven role where you combine analytical thinking with strong negotiation skills to maximize customer lifetime value and business impact.
Responsibilities
- Own and manage the full renewal lifecycle for assigned customers, from early engagement to closed agreements
- Drive high retention rates through proactive renewal planning and customer engagement
- Identify and execute upsell and expansion opportunities within the existing customer portfolio
- Build and maintain strong, long-term relationships with key customer stakeholders
- Monitor customer health, identify risks, and take proactive actions to secure renewals
- Collaborate closely with Sales, Customer Success, Finance, and Product teams
- Manage renewal forecasts and ensure high accuracy in revenue projections
- Lead commercial discussions, including pricing, contracts, and tailored agreement structures
Qualifications
- 5+ years of experience in a commercial role such as Renewal Manager, Account Manager, Key Account Manager, or similar
- Background within SAM, SaaS, or the broader IT industry
- Proven experience managing renewals, contracts, and commercial negotiations
- Strong ability to build and manage long-term customer relationships across multiple stakeholders
- Experience working with data, forecasting, and pipeline management
- Excellent communication skills in English
- Structured, proactive, and able to manage multiple priorities in a fast-paced environment
What you get
- A generous work culture with free drinks and snacks, office massages, and more.
- Three days in-office (with remote work on Mondays and Fridays).
- An opportunity to shape your career growth while contributing to the company’s success.
- A dynamic position embracing "freedom under responsibility".
- If sales targets are met, all employees enjoy an annual destination trip.
- Other location-specific benefits.
Our values at Xensam
- Rebellious We challenge the norm and act with initiative – always with responsibility.
- Humane We foster a caring, inclusive environment that values diversity and respects individuality.
- Harmony We value balance and create a supportive workplace where people thrive.
As part of our recruitment process, we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.
Renewal Manager in London employer: Xensam Ltd.
Xensam is an exceptional employer that champions a vibrant work culture, offering generous perks such as free drinks, snacks, and office massages, alongside a flexible work arrangement that promotes a healthy work-life balance. As a Renewal Manager, you will not only drive customer success but also have the opportunity to shape your career growth in a dynamic environment that values initiative and inclusivity. With a focus on employee well-being and a commitment to professional development, Xensam stands out as a rewarding place to build a meaningful career in the fast-evolving field of Software Asset Management.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Xensam on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Xensam's products and their impact on customers. Show us how your experience aligns with our mission to maximise software ROI – we love candidates who do their homework!
✨Tip Number 3
Practice your negotiation skills! As a Renewal Manager, you'll need to demonstrate your ability to handle commercial discussions. Role-play with a friend to get comfortable with pricing and contract negotiations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Xensam team.
We think you need these skills to ace Renewal Manager in London
Some tips for your application 🫡
Show Your Passion for SAM:When you're writing your application, let your enthusiasm for Software Asset Management shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers maximise their software ROI.
Tailor Your Experience:Make sure to highlight your relevant experience in commercial roles, especially if you've worked in renewals or account management. We love seeing how your background aligns with what we do at Xensam, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Use bullet points if it helps – we’re all about efficiency!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Xensam Ltd.
✨Know Your Numbers
As a Renewal Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to customer retention and upselling. Be ready to discuss how you've used data in past roles to drive renewals and identify growth opportunities.
✨Build Rapport
Xensam values strong relationships, so show your interpersonal skills during the interview. Prepare examples of how you've built long-term relationships with customers in previous roles. Highlight your ability to engage with multiple stakeholders effectively.
✨Showcase Your Negotiation Skills
Expect questions about your negotiation experience. Prepare specific examples where you successfully navigated contract discussions or pricing strategies. This will help illustrate your capability to lead commercial discussions and secure renewals.
✨Align with Company Values
Familiarise yourself with Xensam's values: Rebellious, Humane, and Harmony. Think of examples from your career that reflect these values. Showing that you resonate with their culture can set you apart as a candidate who fits well within their team.
