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- Tasks: Build strong relationships with key clients and ensure their success.
- Company: Fast-growing tech firm in Greater London with a vibrant culture.
- Benefits: Competitive salary, hybrid work options, private medical coverage, and personal development funding.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: Experience in customer success and sales within a tech environment.
- Other info: Exciting opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing technology firm in Greater London seeks a Customer Success Manager / Account Manager to build relationships with key clients. The ideal candidate will have experience in customer success and sales within a tech environment.
Responsibilities include:
- Consulting with customers
- Managing contracts
- Improving customer health
This position offers a competitive salary, hybrid working options, and a range of employee benefits, including private medical coverage and personal development funding.
Strategic CSM & Accounts Manager (Hybrid) employer: Xelix
Contact Detail:
Xelix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM & Accounts Manager (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their products and how they impact customer success. This will help us show that we’re not just another candidate, but someone who genuinely cares about their clients' success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer success and sales makes you the perfect fit for the role. We want to highlight our skills in managing contracts and improving customer health, so let’s make it sound natural and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get that application in!
We think you need these skills to ace Strategic CSM & Accounts Manager (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of a Customer Success Manager. Highlight your experience in customer success and sales within a tech environment to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can build strong relationships with our key clients. Be genuine and let your personality come through.
Showcase Relevant Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved customer health or managed contracts effectively in your previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Xelix
✨Know Your Tech
Make sure you brush up on the latest trends and technologies in the industry. Being able to discuss how these can impact customer success will show that you're not just familiar with the role, but also passionate about the tech landscape.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong relationships with clients in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to consult effectively and manage contracts.
✨Understand Customer Health Metrics
Familiarise yourself with key performance indicators (KPIs) related to customer success. Be ready to discuss how you've used data to improve customer health in previous roles, as this will demonstrate your analytical skills and strategic thinking.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and account management. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
