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- Tasks: Lead implementation projects and manage customer relationships for our innovative AI solutions.
- Company: Join Xelix, a fast-paced scale-up transforming financial controls for major companies.
- Benefits: Enjoy a competitive salary, hybrid working, 27 days leave, and a personal development budget.
- Why this job: Be part of a dynamic team, grow your skills, and make a real impact in a thriving company.
- Qualifications: Experience in SaaS, project management, and excellent communication skills are essential.
- Other info: We celebrate diversity and are committed to making the interview process accessible for everyone.
The predicted salary is between 39000 - 46000 £ per year.
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up - things move fast and expectations are high. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together. In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.
The Services Consultant leads the implementation of Xelix for customers by serving as the project manager and technical expert. This is an exciting role working within a rapidly growing team at Xelix. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and can use the platform as designed. The ability to manage internal and external stakeholders, proactively mitigate risk and translate technical information for non-technical personnel are key success factors. The successful candidate would have experience in working with customers leading software implementations. They must demonstrate excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers. This role would be ideal for a candidate looking to leverage and hone their existing customer relationship management skills whilst gaining experience of leading projects and gaining technical knowledge of Xelix. As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Professional Services, Pre-Sales or Customer Success.
What you’ll be doing:
- Leading Implementation team on projects, and being the key point of contact for customers and/or partners
- Risk management and change management
What you’ll bring:
- Experience working within SaaS
- Experience of project management/implementations for customers at an Enterprise level
- Understanding of File Transfer protocols, IT project delivery and software security considerations
- Excellent customer relationship management
- Commercial acumen demonstrable by examples
What we offer in return:
- Competitive salary of £45,000 to £55,000 depending on experience
- 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
- Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
- Comprehensive private medical & dental cover with Vitality
- Enhanced parental leave pay
- Learning & development culture – £500 personal annual budget
- We’re carbon-neutral and are working towards ambitious carbon reduction goals
- Lots of team socials & activities
- Annual team retreat
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we’d love to hear from you! And if you have a disability, please let us know if there’s any way we can make the interview process better for you - we’re happy to accommodate!
This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
Services Consultant employer: Xelix
Contact Detail:
Xelix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Consultant
✨Tip Number 1
Familiarise yourself with Xelix's AI solutions and how they transform Accounts Payable processes. Understanding the product inside out will help you articulate its benefits to potential clients during discussions.
✨Tip Number 2
Brush up on your project management skills, especially in a SaaS environment. Being able to demonstrate your experience in leading software implementations will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the financial technology space. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could boost your application.
✨Tip Number 4
Prepare to discuss your approach to risk management and change management in previous projects. Having concrete examples ready will showcase your ability to handle challenges effectively in this role.
We think you need these skills to ace Services Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Services Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience in SaaS and project management, particularly in leading software implementations. Use specific examples to demonstrate your technical acumen and customer relationship management skills.
Highlight Soft Skills: Since the role requires excellent communication and organisational skills, make sure to include examples of how you've successfully managed stakeholders and mitigated risks in previous projects. This will show that you can handle the fast-paced environment at Xelix.
Personalise Your Application: Address your cover letter to the hiring team at Xelix and express your enthusiasm for their mission and culture. Mention why you want to be part of their team and how you can contribute to their goals, making it clear that you are excited about the opportunity.
How to prepare for a job interview at Xelix
✨Understand the Company Culture
Before your interview, take some time to research Xelix's culture and values. They prioritise personal and professional growth, so be prepared to discuss how you align with these values and how you can contribute to a fun and collaborative environment.
✨Showcase Your Technical Acumen
As a Services Consultant, you'll need to demonstrate your technical knowledge, especially regarding SaaS and project management. Be ready to share specific examples from your past experiences that highlight your ability to manage software implementations and understand technical concepts.
✨Prepare for Stakeholder Management Questions
Given the role's emphasis on managing internal and external stakeholders, think of scenarios where you've successfully navigated stakeholder relationships. Prepare to discuss how you mitigate risks and handle change management effectively.
✨Highlight Your Customer Relationship Skills
Xelix values strong customer relationships, so be sure to provide examples of how you've built and maintained these in previous roles. Discuss your approach to ensuring a positive client experience and how you can help foster enduring relationships with customers.
