At a Glance
- Tasks: Manage key enterprise accounts, driving growth and ensuring customer success.
- Company: Join Xelix, an innovative AI-powered company transforming financial processes.
- Benefits: Competitive salary, hybrid work, generous leave, and personal development budget.
- Other info: Dynamic team culture with exciting social activities and career growth opportunities.
- Why this job: Be a trusted advisor for top-tier clients and make a real impact.
- Qualifications: 3+ years in Account Management with strong B2B SaaS experience.
The predicted salary is between 55000 - 70000 £ per year.
About us
We’re Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions. Things are going really well for us - we raised our Series A funding round from top investors, we’ve grown our team to almost 100, and we’ve won industry awards for our products.
About the role
We’re looking for an experienced, hands‑on Senior Account Manager to join our fast‑growing scale up. This is a proactive, commercially minded role: you’ll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers. You’ll partner closely with Sales, Product and Services to drive adoption, outcomes and long‑term account growth.
What you’ll be doing
- Own a portfolio of our highest‑tier customers, acting as a trusted advisor and commercial lead across renewal and growth.
- Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses.
- Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C‑suite stakeholders.
- Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap—using this to shape account strategy and unlock expansion.
- Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track.
- Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue.
- Identify, qualify and progress upsell/cross‑sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close.
- Lead renewals end‑to‑end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy.
- Triage technical and non‑technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident.
- Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines.
- Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes.
What you’ll bring
- At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio.
- You have ample experience in managing complex enterprise customers, involving six‑figure ACVs and engagement at senior levels.
- Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross‑sell (with clear examples of how you sourced, shaped and progressed opportunities).
- Strong value‑based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C‑suite.
- Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion.
- Comfortable managing complex, multi‑stakeholder enterprise accounts—navigating economic buyers, decision‑makers, champions and influence networks to drive change.
- Proficient in MEDDPICC or similar sales methodology.
- Evidence of proactively identifying risk and leading “save plans”: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability.
- Strong cross‑functional leadership: you’re effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority.
- Analytical and systems‑minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact.
- Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge.
- Excellent prioritisation and execution in a fast‑paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned.
- Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions.
What we offer in return
- Competitive salary of £55,000 - £70,000 depending on experience + commission.
- 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days.
- Hybrid working with two days a week from our dog‑friendly Hoxton office and on‑site gym.
- Comprehensive private medical & dental cover with Vitality.
- Enhanced parental leave pay.
- Learning & development culture – £1,000 personal annual budget.
- We’re carbon‑neutral and are working towards ambitious carbon reduction goals.
- Lots of team socials & activities.
- Annual team retreat.
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we’d love to hear from you! And if you have a disability, please let us know if there’s any way we can make the interview process better for you - we’re happy to accommodate!
This is a full‑time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
Senior Account Manager - Enterprise employer: Xelix
At Xelix, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our generous learning and development budget, alongside a competitive salary and comprehensive benefits package, including hybrid working options and enhanced parental leave. Join us in our dog-friendly Hoxton office, where you can thrive in a supportive environment while contributing to our mission of transforming accounts payable processes for leading global companies.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - Enterprise
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research Xelix and understand their products inside out. We want to see you shine by showing how your experience aligns with their mission and values.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. Plus, we love a bit of initiative!
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen. We’re always on the lookout for passionate individuals ready to make an impact at Xelix.
We think you need these skills to ace Senior Account Manager - Enterprise
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience with enterprise customers and any relevant achievements that align with what Xelix is looking for.
Showcase Your Success Stories:We want to see your commercial track record! Include specific examples of how you've led renewals, retained revenue, and created growth through upsell or cross-sell opportunities. Numbers speak volumes!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to communicate your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Xelix
✨Know Your Customer Success Plans
Before the interview, make sure you understand what a Customer Success Plan (CSP) entails. Be ready to discuss how you would build and execute these plans, including setting clear outcomes and milestones. This shows that you’re proactive and have a structured approach to managing accounts.
✨Quantify Your Achievements
Prepare specific examples of how you've quantified value realisation in your previous roles. Think about metrics you've tracked and how you've communicated ROI to stakeholders. This will demonstrate your strong value-based selling skills and ability to present success metrics confidently.
✨Familiarise Yourself with MEDDPICC
Brush up on the MEDDPICC sales methodology or similar frameworks. Be prepared to discuss how you've used these methodologies to manage complex enterprise accounts and drive change. This will show that you can navigate multi-stakeholder environments effectively.
✨Show Your Analytical Side
Be ready to talk about how you've used data to spot patterns and forecast risks in your previous roles. Highlight any tools or systems you've used to analyse customer engagement and outcomes. This will illustrate your analytical mindset and ability to prioritise for maximum impact.
