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- Tasks: Support customers in adopting Xelix's innovative financial automation products.
- Company: Join a fast-paced scale-up redefining financial controls with AI solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and generous annual leave.
- Other info: Be part of a dynamic team with excellent growth opportunities and fun socials.
- Why this job: Make a real impact by helping customers confidently use cutting-edge technology.
- Qualifications: 5+ years in Accounts Payable and experience in customer training or support.
The predicted salary is between 45000 - 55000 £ per year.
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together. In this role you’ll grow, be challenged and help shape the future of Xelix.
About the role: This role exists to ensure Xelix’s products are understood clearly, adopted effectively and embedded successfully within customer operations. As Product Adoption Consultant, you will support the rollout and adoption of Xelix’s products by delivering structured enablement, practical workflow guidance and customer-facing support across implementations and go-live activity. You will help customers and internal teams understand how the product should be used within real-world AP operations, ensuring adoption aligns to best practice and intended product outcomes. You will work closely with Product, Services and Account Management teams to ensure enablement, onboarding and customer guidance remain aligned to product direction and operational delivery standards. This is a hands-on role suited to someone with strong AP knowledge who enjoys educating users, supporting customer adoption and helping operational teams build confidence in new technology.
You Will:
- Support customer adoption for existing customers.
- Deliver structured training and enablement across customers and internal teams.
- Help define and maintain scalable enablement materials and onboarding approaches.
- Support consultants and customer teams during implementation and early adoption phases.
- Educate users on AP best practice workflows and operational usage of the platform.
- Ensure training and guidance remain aligned to product updates and operational realities.
- Support the collection and communication of customer feedback into Product and Services teams.
Core Responsibilities:
Training & Enablement- Deliver live, virtual and recorded training sessions on the Xelix platform.
- Build practical enablement content for users with varying levels of product and AP knowledge.
- Maintain training and onboarding materials in line with product updates and process changes.
- Support onboarding and ramp-up for internal customer-facing teams working with customers.
- Ensure enablement reflects operational AP realities and day-to-day customer workflows.
- Support customers post implementation and early adoption phases.
- Help customers adopt best-practice AP workflows within the platform.
- Provide practical guidance on product functionality, operational usage and process alignment.
- Identify customer adoption challenges and elevate risks or feedback appropriately.
- Assist in gathering structured customer feedback to support product improvement.
- Work closely with Product, Services and Account Management teams to ensure consistent customer guidance.
- Support delivery of customer communications and enablement aligned to release activity.
- Help ensure training and onboarding approaches remain scalable and consistent.
- Contribute to continuous improvement of adoption processes and enablement standards.
What you’ll bring:
- 5+ years of Accounts Payable experience, ideally within an AP technology.
- Experience in customer training and enablement, SaaS implementations or customer support, and customer-facing operational roles.
- Comfortable working directly with customers and cross-functional internal teams.
- Experience supporting software adoption, onboarding or operational change initiatives is beneficial.
- Strong understanding of AP processes, terminology and operational workflows.
- Clear and confident communication and presentation skills.
- Ability to explain product functionality and process concepts in a simple, practical way.
- Organised and proactive approach to enablement and customer support activities.
- Strong stakeholder management and collaboration skills.
- Customer-focused mindset with attention to operational detail.
- Ability to identify adoption risks and elevate issues appropriately.
What Success Looks Like:
- Customers adopt the Xelix platform confidently and use the platform in line with intended workflows.
- Training and onboarding are delivered consistently and aligned to operational customer needs.
- Customers demonstrate strong early adoption and engagement following go-live.
- Internal teams build confidence quickly in supporting our customers.
- Customer feedback is captured clearly and shared effectively with Product and Account Management teams.
- Enablement content remains accurate, practical and aligned to product evolution.
What we offer in return:
- Competitive salary of £45,000 to £55,000 depending on experience plus 10% bonus.
- 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days.
- Hybrid working with two days a week from our dog-friendly Hoxton office.
- On-site gym and cycle to work scheme.
- Employee discount at over 100 retailers.
- Comprehensive private medical & dental cover with Vitality.
- Enhanced parental leave pay.
- Learning & development culture – £1,000 personal annual budget.
- We’re carbon-neutral and are working towards ambitious carbon reduction goals.
- Lots of team socials & activities.
- Annual team retreat.
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
Interview Process: While the exact process may vary slightly depending on the role, our typical interview stages are:
- Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
- Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team.
- Technical Task or Presentation – A role-relevant exercise to demonstrate your skills and approach.
- Final On-site Interview – An in-person meeting with our senior leadership team and co-founders at our office.
We strive to make the process clear, efficient, and respectful of your time.
Product Adoption Consultant employer: Xelix
Contact Detail:
Xelix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Adoption Consultant
✨Tip Number 1
Get to know the company inside out! Research Xelix's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Product Adoption Consultant. Highlight your AP knowledge and any relevant training or support roles you've had.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Xelix family!
We think you need these skills to ace Product Adoption Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Adoption Consultant role. Highlight your relevant experience in Accounts Payable and any customer training you've done. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves educating users and supporting customer adoption, it's crucial to demonstrate your clear and confident communication style. Use examples in your application that show how you've effectively communicated complex ideas in a simple way.
Highlight Your Customer Focus: We love candidates who put customers first! Share specific instances where you've gone above and beyond to support customers or improve their experience. This will show us that you understand the importance of customer satisfaction in our fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Xelix
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Xelix’s products and how they fit into the Accounts Payable landscape. Familiarise yourself with the features, benefits, and common challenges users face. This will help you demonstrate your expertise and show that you're ready to support customers effectively.
✨Prepare for Real-World Scenarios
Think about specific examples from your past experience where you've successfully trained users or supported software adoption. Be ready to discuss these scenarios in detail, highlighting your approach, the challenges you faced, and the outcomes. This will showcase your practical knowledge and problem-solving skills.
✨Showcase Your Communication Skills
As a Product Adoption Consultant, clear communication is key. Practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation on a relevant topic to demonstrate your ability to educate users effectively. This will give the interviewers a taste of your training style.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the team dynamics, customer challenges, and how success is measured in this role. This shows your genuine interest in the position and helps you gauge if Xelix is the right fit for you. Plus, it can spark a great conversation!