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For Companies At a Glance
- Tasks: Lead onboarding and training for new team members and customers, ensuring smooth transitions.
- Company: Join Xelix, a fast-growing tech company revolutionising financial controls with AI.
- Benefits: Enjoy a competitive salary, hybrid work, generous leave, and a personal development budget.
- Why this job: Shape the future of onboarding in a dynamic environment while making a real impact.
- Qualifications: 4+ years in onboarding or training within SaaS or finance; strong communication skills required.
- Other info: Be part of a diverse team that values growth, fun, and celebrates achievements together.
The predicted salary is between 47000 - 52000 ÂŁ per year.
About us
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale‑up – things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team of 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together. In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.
About the role
We’re opening up an opportunity for a Customer Enablement Manager/Onboarding Lead within Services, with two clear and equally important areas of ownership:
- Onboarding and development of new Services joiners.
- Product training and enablement for customers and internal stakeholders.
This is a Junior Team Lead role and is designed for someone new to people management, with line-management support from the VP Services. It suits someone who enjoys developing people, explaining complex things simply, and bringing calm structure to fast‑moving environments.
What you’ll be doing
- Onboarding & Development (Internal)
- Own and run a structured six‑month onboarding journey for new Services joiners.
- Mentor and coach new starters, running 30‑60‑90 day check‑ins and supporting anyone at risk early.
- Ensure new joiners understand our product, tools, data checks and ways of working.
- Coordinate with Squad Leads to transition new joiners into delivery when ready.
- Keep onboarding materials clear, current and scalable.
- Product Training & Enablement (Customers & Internal Teams)
- Translate product updates into clear, concise training sessions and documentation.
- Run targeted training for customers on new features, best practices and common workflows.
- Support internal teams with refreshers, how‑to’s and lightweight enablement where clarity is needed.
- Gather insights from training sessions and feed these back to Product, Support and Customer Success to improve product clarity and materials.
You’ll manage people informally (coaching, feedback and mentoring), own decisions within your remit, and are empowered to prioritise — including saying no to requests that fall outside agreed scope or compromise quality.
What you’ll bring
- 4+ years’ experience in onboarding, support, customer success, services delivery, training or enablement within a SaaS, FinTech or finance‑adjacent environment.
- Experience with Accounts Payable processes or a finance/accounting context is required.
- Hands‑on experience delivering or supporting structured onboarding or training programmes.
- Comfortable juggling multiple workstreams and working cross‑functionally with Product, Support, Customer Success or Services teams.
- Clear, confident communicator who enjoys teaching, mentoring and problem‑solving.
- Familiarity with SaaS tools such as ticketing systems, documentation platforms, CRMs (e.g. HubSpot) and basic reporting in Excel or similar.
What success looks like
- New joiners ramp confidently and predictably.
- Customers and internal teams understand new features with minimal follow‑up.
- Onboarding and training materials are clear, consistent and scalable.
- Fewer repeat or remedial training sessions are required.
- Positive feedback from new joiners, Squad Leads and Customer Success.
What we offer in return
- Competitive salary of £55,000 – £60,000 depending on experience + 10% bonus
- 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
- Hybrid working with two days a week from our dog‑friendly Hoxton office
- On‑site gym and cycle to work scheme
- Employee discount at over 100 retailers
- Comprehensive private medical & dental cover with Vitality
- Enhanced parental leave pay
- Learning & development culture – £1,000 personal annual budget
- We’re carbon‑neutral and are working towards ambitious carbon reduction goals
- Lots of team socials & activities
- Annual team retreat
Want to learn more?
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we’d love to hear from you! And if you have a disability, please let us know if there’s any way we can make the interview process better for you - we’re happy to accommodate!
This is a full‑time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
Interview Process
- Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
- Hiring Manager Interview – A 30‑45 minute Teams meeting to explore your experience and fit for the team.
- Technical Task or Presentation – A role‑relevant exercise to demonstrate your skills and approach.
- Final On‑site Interview – An in‑person meeting with our senior leadership team and co‑founders at our office.
We strive to make the process clear, efficient, and respectful of your time.
Onboarding Lead - Enablement employer: Xelix
Contact Detail:
Xelix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Lead - Enablement
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who genuinely wants to be part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role. Keep it concise and engaging – think of it as your personal highlight reel.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Onboarding Lead - Enablement
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Xelix and contributing to our mission. A personal touch can make all the difference.
Tailor Your CV: Make sure your CV is tailored to the Onboarding Lead role. Highlight relevant experience in onboarding, training, or customer success, especially in a SaaS or finance context. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experiences and skills. We appreciate clarity, especially when it comes to complex topics, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Xelix!
How to prepare for a job interview at Xelix
✨Know Your Stuff
Make sure you understand Xelix's products and how they automate financial controls. Brush up on Accounts Payable processes and be ready to explain them simply. This will show that you can translate complex concepts into clear training sessions, which is key for the Onboarding Lead role.
✨Showcase Your People Skills
Since this role involves mentoring and coaching new joiners, prepare examples of how you've successfully developed others in the past. Think about specific situations where you provided feedback or support, and be ready to discuss your approach to fostering a positive learning environment.
✨Be Ready to Juggle
Xelix is a fast-paced scale-up, so demonstrate your ability to manage multiple workstreams. Prepare to discuss how you've handled competing priorities in previous roles, and share strategies you use to stay organised and focused under pressure.
✨Engage with the Team
During the interview, ask insightful questions about the team dynamics and how collaboration works at Xelix. This shows you're genuinely interested in being part of their culture and are eager to contribute to the team's success. Plus, it gives you a chance to assess if it's the right fit for you!
