At a Glance
- Tasks: Lead a dynamic team to manage and grow enterprise accounts while driving customer success.
- Company: Join Xelix, a fast-paced scale-up revolutionising financial automation with AI.
- Benefits: Enjoy competitive salary, hybrid work, generous leave, and personal development budget.
- Other info: Be part of a fun, collaborative culture with excellent career growth opportunities.
- Why this job: Shape the future of finance automation and make a real impact in a thriving company.
- Qualifications: 5+ years in B2B SaaS account management and 1-2 years leading teams.
The predicted salary is between 60000 - 80000 £ per year.
About us
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up – things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team of 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together. In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.
About the role
As the Enterprise Account Management Team Lead, you’ll be responsible for leading a team of Account Managers who manage our Enterprise customer base. You’ll balance people leadership with hands-on account management, coaching your team to deliver world-class customer experiences, retain and grow Enterprise accounts, and drive measurable business outcomes.
What you’ll be doing – team management:
- Lead, mentor, and develop a high-performing team of Enterprise Account Managers.
- Drive team performance to achieve renewal, retention, and expansion targets.
- Guide your team in developing and executing account plans that promote long-term customer success and revenue growth.
- Conduct regular team meetings, deal reviews, and 1:1 coaching sessions to ensure alignment and accountability.
- Work cross-functionally with Sales, Services, Product, and Marketing to enhance the customer journey and operational processes.
- Analyse account health, identify risk indicators, and implement proactive strategies to mitigate churn.
- Report on team KPIs and business metrics, providing insights and recommendations to senior leadership.
- Contribute to process improvements, playbook development, and scalable strategies for managing mid-market accounts.
What you’ll be doing – account management:
- Manage a select portfolio of strategic accounts to model best-in-class customer engagement.
- Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses.
- Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting goals, KPIs and commercial narratives to executive sponsors and C-suite stakeholders.
- Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap, using this to shape account strategy and unlock expansion.
- Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track.
- Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue.
- Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close.
- Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy.
- Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident.
- Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines.
- Stay close to market trends and the competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes.
What you’ll bring
You've spent meaningful time in account management within B2B SaaS and you understand how enterprise renewals and expansions actually get done. You're comfortable owning a commercial number and have competent experience of having pricing conversations.
- 5+ years of experience in Account Management in a B2B SaaS or technology-driven company.
- Minimum of 1-2 years of experience leading a team.
- A proven record of achieving or surpassing renewal and expansion targets.
- Exceptional communication, coaching, and relationship-building skills.
- Strong analytical and problem-solving abilities; comfortable working with data to guide decisions.
- Experience using HubSpot CRM is highly desirable.
- Must have experience with MEDDIC.
- A proactive, collaborative approach and the ability to influence cross-functional teams.
- Passion for developing people, improving processes, and delivering exceptional customer value.
What we offer in return:
Competitive salary depending on experience + commission
27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
Interview Process
While the exact process may vary slightly depending on the role, our typical interview stages are:
Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team.
Technical Task or Presentation – A role-relevant exercise to demonstrate your skills and approach.
Final On-site Interview – An in-person meeting with our senior leadership team and co-founders at our office.
We strive to make the process clear, efficient, and respectful of your time.
Enterprise Account Manager Team Lead in London employer: Xelix
Xelix is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to excel in the fast-paced world of enterprise SaaS sales. With a competitive salary and hybrid working options, employees benefit from a supportive environment that encourages professional growth and development. Located in Greater London, Xelix offers unique opportunities to engage with industry leaders while building meaningful relationships and closing impactful deals.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Manager Team Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xelix. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xelix before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise Account Manager Team Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xelix:Your cover letter is your chance to shine! Tell us why you want to work at Xelix specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xelix!
How to prepare for a job interview at Xelix
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
