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For Companies At a Glance
- Tasks: Help automate financial controls and support customers on their journey with our platform.
- Company: Join Xelix, a fast-paced scale-up redefining Accounts Payable with AI solutions.
- Benefits: Enjoy a competitive salary, 27 days annual leave, hybrid working, and personal development budget.
- Why this job: Be part of a dynamic team, grow your skills, and make a real impact in tech.
- Qualifications: Experience with Python and a passion for customer support and technical problem-solving.
- Other info: Great opportunities for career progression in a fun, collaborative environment.
The predicted salary is between 28000 - 35000 £ per year.
About us
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows.
Xelix is a fast-paced scale-up – things move fast and expectations are high. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together.
In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.
About the role
The Associate Services Consultant ensures data is correctly configured, formatted and validated while assisting the customer service teams throughout the entire customer journey lifecycle.
This is an exciting role working within two functions within Xelix: Implementations and Customer Support. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and are able to use the platform as designed. The ability to trouble-shoot and resolve technical issues is a key element of the role.
The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers.
This dual function role would be ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support.
As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Support, Implementations or Technical roles.
The day-to-day responsibilities of the role are described below, split by function.
What you\’ll be doing
Implementation
- New customer set-ups on Xelix platform (Test and Production)
- Managing technical prerequisites to onboard new clients
- Reviewing customer files for technical elements using Python
- Supporting Implementation team on projects, including customer facing calls requiring technical knowledge sharing
Customer Support
- Checking the data logs to proactively highlight any issues with Live customers usage of the platform
- Assisting the Support team members with any error resolution on customer files or platform
- Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
- Supporting ad-hoc queries from Customer Success teams on platform behaviour
What you’ll bring
- Prior work experience (placement year / internships considered)
- Familiarity analysing data and writing code in Python
Desirable, but not required:
- Project Management or Customer Success experience
- Experience working with global customers
What we offer in return
- 💰 Competitive salary of £35,000 – £40,000 depending on experience
- 🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
- 🏡 Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
- 🏥 Comprehensive private medical & dental cover with Vitality
- 🍼 Enhanced parental leave pay
- 📚 Learning & development culture – £500 personal annual budget
- 🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals
- 🎯 Lots of team socials & activities
- ☀️ Annual team retreat
Want to learn more?
- About us
- Xelix blog
- Xelix news
- Xelix glassdoor
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we\’d love to hear from you! And if you have a disability, please let us know if there\’s any way we can make the interview process better for you – we\’re happy to accommodate!
If you\’re a recruiting agency – we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.
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Associate Services Consultant employer: Xelix
Contact Detail:
Xelix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Services Consultant
✨Tip Number 1
Get to know Xelix inside out! Research their AI solutions and how they automate financial controls. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your Python skills and be ready to discuss how you've used them in past experiences. Being able to demonstrate your technical acumen will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the Xelix team.
We think you need these skills to ace Associate Services Consultant
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical acumen, especially if you have experience with Python. We want to see how you can leverage these skills in the role, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for the Associate Services Consultant position. Mention specific experiences that align with the responsibilities outlined in the job description – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Xelix
✨Know Your Tech
Brush up on your Python skills before the interview. Since the role involves technical troubleshooting and data analysis, being able to discuss your experience with coding and how you've used it in past roles will impress the interviewers.
✨Understand the Customer Journey
Familiarise yourself with the customer journey lifecycle at Xelix. Be prepared to discuss how you would ensure a smooth onboarding process for new clients and how you can contribute to enhancing their experience on the platform.
✨Showcase Your Problem-Solving Skills
Think of examples where you've successfully resolved technical issues or improved processes. Highlighting your ability to troubleshoot and find solutions will demonstrate that you're ready to take ownership and make an impact.
✨Emphasise Team Collaboration
Since this role involves working closely with both the Implementation and Customer Support teams, be ready to talk about your teamwork experiences. Share how you've collaborated with others to achieve common goals and how you can bring that spirit to Xelix.
