Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Consult with top-tier clients, monitor success metrics, and drive customer engagement.
- Company: Join a fast-growing tech scale-up revolutionising financial controls with AI.
- Benefits: Competitive salary, hybrid work, generous leave, and personal development budget.
- Other info: Dynamic team culture with regular socials and a focus on personal growth.
- Why this job: Shape the future of finance while building meaningful relationships with clients.
- Qualifications: Experience in Customer Success or Account Management in a tech environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows. We are a fast‑paced scale‑up – things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team of 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together. In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.
About The Role
We are looking for an experienced and hands‑on Account Manager to join our fast‑growing scale up.
What You’ll Be Doing
- Act as a consultant to some of our highest‑tier customers; building CSPs, monitoring value realisation and preparing & presenting success metrics to C‑Suite.
- Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap.
- Consistently monitor customer health & engagement.
- Proactively identify churn risk and engage internal stakeholders.
- Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision‑makers, and influence leaders to drive change across the organization.
- Proactively triage technical and non‑technical queries and identify solutions with efficiency.
- Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values.
- Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap.
- Communicate product deliverables and timelines to customers.
- Work collaboratively with the commercial and technical teams to find the best product solutions.
- Work with the other AMs, founders and commercial teams on strategic topics, e.g., market trends & competitor analysis.
What You’ll Bring
- You have relevant experience in Customer Success/Account Management and/or Sales and/or Project Management in a fast‑paced tech company.
- You have ample experience in managing complex customers.
- You have a proven track record of identifying at‑risk customers and driving complex resolution plans.
- You ideally have proven success in managing cross‑sells, upsells and renewals.
- You are a speedy learner with the ability to grasp new technologies, product features & processes quickly and use that knowledge to educate your customers.
- You are a good time manager & well‑practiced at prioritisation, maximising both your own time and that for others.
- You have strong attention to detail, with experience managing multiple complex work streams at once.
- You are confident, high energy and personable with proven success of building relationships.
- You have robust analytical and problem‑solving skills.
- You’re a “do‑er”, excited to make a difference and are passionate about delivering exceptional customer experiences.
What We Offer In Return
- Competitive salary of ÂŁ40,000 - ÂŁ50,000 depending on experience + ÂŁ8,000 commission
- 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
- Hybrid working with two days a week from our dog‑friendly Hoxton office
- On‑site gym and cycle to work scheme
- Employee discount at over 100 retailers
- Comprehensive private medical & dental cover with Vitality
- Enhanced parental leave pay
- Learning & development culture – £1,000 personal annual budget
- We’re carbon‑neutral and are working towards ambitious carbon reduction goals
- Lots of team socials & activities
- Annual team retreat
Want to learn more?
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we would love to hear from you! And if you have a disability, please let us know if there’s any way we can make the interview process better for you - we’re happy to accommodate!
This is a full‑time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
Interview Process
- Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
- Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team.
- Technical Task or Presentation – A role‑relevant exercise to demonstrate your skills and approach.
- Final On‑site Interview – An in‑person meeting with our senior leadership team and co‑founders at our office.
We strive to make the process clear, efficient, and respectful of your time.
Account Manager / Customer Success Manager employer: Xelix
Contact Detail:
Xelix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager / Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Xelix on LinkedIn, and ask them about their experiences. This not only shows your interest but can also give you insider info that might help you stand out in interviews.
✨Tip Number 2
Prepare for the interview by understanding Xelix's products and how they impact customer success. Be ready to discuss how you can help clients realise value from these solutions – it’s all about showing you can drive results!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed complex customer relationships or resolved issues in the past. This will demonstrate your experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Xelix team!
We think you need these skills to ace Account Manager / Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to work with us at Xelix and help shape the future of our company.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Xelix
✨Know Your Customers Inside Out
Before the interview, research Xelix's key clients and their industries. Understand their business priorities and challenges. This will help you demonstrate your ability to act as a consultant and build strong relationships with customers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified at-risk customers and implemented successful resolution plans in the past. Highlight your analytical skills and how you've used them to drive customer success, as this is crucial for the role.
✨Be Ready to Discuss Metrics
Familiarise yourself with common success metrics in Account Management. Be prepared to discuss how you've monitored customer health and engagement, and how you've presented these metrics to stakeholders, especially at the C-suite level.
✨Demonstrate Your Adaptability
Xelix is a fast-paced scale-up, so be ready to share experiences where you've quickly adapted to new technologies or processes. Show that you're a speedy learner who can thrive in a dynamic environment while managing multiple work streams.