Vacancy Name Head of Service Vacancy No VN2453 Employment Type Permanent Duration NA Location City Manchester Location Country United Kingdom Company Description Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential. Description The Head of Service is responsible for the delivery, performance and continual improvement of all IT services across Xeinadin. The role ensures a consistent, reliable and customer-focused service experience for colleagues across the UK and Ireland. The post holder will lead service management, supplier performance, service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business while driving adoption of ITIL best practice, governance controls and operational excellence. Working closely with the Head of Platform, Enterprise Architecture and business leaders, the Head of Service will ensure technology services are stable, trusted, measurable and aligned with business needs. Key Responsibilities Service Leadership Lead the Service function across Xeinadin. Establish a single service operating model across all offices. Define and own service standards, SLAs, OLAs and KPIs. Act as the senior escalation point for service-related issues. Service Desk
Head of Service employer: Xeinadin
Xeinadin is an excellent employer that champions a collaborative and client-focused culture, offering flexibility in location between York and Middlesbrough. Employees benefit from a supportive work environment that prioritises professional growth, with opportunities to engage with a diverse portfolio of SME clients while honing their audit skills. The company values strong communication and commercial acumen, making it a rewarding place for those looking to advance their careers in auditing.
