Vacancy Name
Credit Controller
Vacancy No
VN2540
Employment Type
Permanent
Duration
N/A
Location City
London
Location Country
United Kingdom
Company Description
Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.
Description
We are looking for a confident, organised and proactive Credit Controller to join our team, the focus of the role is chasing outstanding debts by telephone, and email, securing payments and responding to customer queries in a professional and timely manner.
Key Responsibilities
- Proactively chase overdue payments by telephone.
- Handle incoming customer calls and emails, resolving queries efficiently.
- Investigate invoice disputes and payment discrepancies with the local offices.
- Negotiate payment dates and follow up on outstanding balances.
- Maintain accurate records of customer communications and payment commitments.
- Build positive relationships with allocated local offices and clients whilst ensuring timely payments.
- Liaise with internal departments to resolve queries and support debt collection.
Key Requirements
- Confident and professional telephone manner.
- Excellent communication and negotiation skills.
- Organised, proactive and persistent approach.
- Good attention to detail and problem-solving skills.
Previous Credit Control Experience Preferred.
Basic IT skills, including Microsoft Office.
Additional Requirements
- Confident making a high volume of outbound calls to chase outstanding debts.
- Resilient and persistent, with the ability to handle difficult conversations professionally.
- Ability to work towards collection targets and meet deadlines.
- Ability to prioritise workload and manage multiple customer accounts.
Model
Hybrid
Salary
Competitive
Benefits
- Company Pension Scheme
- 25 days of annual leave + bank holidays
- Additional annual leave days from certain levels of seniority
- Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
- Business closure over Christmas*
- Life Assurance x4 annual salary
- Enhanced family leave policies
- Enhanced Company Sick Pay
- Employee Assistance Programme – 24/7 support, free and confidential
- Corporate Discounts Platform
Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
- Critical Illness Cover
- Cash plan
- Cycle to work
- Eye care
- Dental
- subject to exceptions and business needs
Credit Controller employer: Xeinadin
Xeinadin is an excellent employer that champions a collaborative and client-focused culture, offering flexibility in location between York and Middlesbrough. Employees benefit from a supportive work environment that prioritises professional growth, with opportunities to engage with a diverse portfolio of SME clients while honing their audit skills. The company values strong communication and commercial acumen, making it a rewarding place for those looking to advance their careers in auditing.
