At a Glance
- Tasks: Manage client credit accounts, ensuring timely payments and minimising bad debts.
- Company: Join Xeinadin, a forward-thinking accountancy firm with a collaborative culture.
- Benefits: Enjoy competitive salary, generous leave, and flexible benefits tailored to your needs.
- Other info: Dynamic hybrid role with excellent career growth opportunities and a focus on teamwork.
- Why this job: Make a real impact in financial management while growing your career in a supportive environment.
- Qualifications: Experience in credit control and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re‑imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward‑thinking, close‑knit relationships remains pivotal to our growth. It’s our people who drive our business forward, and we offer them future‑focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.
As a Credit Controller you will support the effective management and monitoring of client credit accounts, ensuring timely payment collection and minimising bad debt exposure. You will liaise with customers and internal departments to maintain accurate financial records and resolve payment issues efficiently.
Key Responsibilities- Credit Control Management: Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly. Maintain accurate and up‑to‑date customer account records.
- Debt Collection: Chase outstanding debts by phone, email, or letter. Negotiate payment plans with customers experiencing financial difficulties. Work with legal teams on escalating overdue accounts to legal action when necessary. Ensure collections are in line with company policies and payment terms.
- Account Reconciliation & Receipting: Allocation and reconciliation of customer accounts to ensure all payments are accounted for and discrepancies are addressed. Investigate and resolve payment discrepancies and customer queries in a timely manner.
- Reporting: Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team. Provide insights and analysis on payment trends and customer credit risk.
- Collaboration with Internal Teams: Work closely with the Business Stakeholders to resolve any credit‑related issues affecting customer relationships. Liaise with the finance team to ensure that billing and invoicing processes run smoothly.
- Compliance: Ensure adherence to credit policies and procedures. Comply with regulatory and legal requirements related to credit control and debt recovery.
- Proven experience as a Credit Controller, Debt Collector, or in a related role.
- Strong knowledge of credit management and collection procedures.
- Excellent communication and negotiation skills.
- Ability to work well under pressure and handle difficult conversations.
- Strong organisational and time management skills.
- Proficiency in accounting software and MS Office (especially Excel).
- Attention to detail and high levels of accuracy.
- Strong problem‑solving skills.
- Ability to work independently and as part of a team.
- Customer service‑oriented with a focus on maintaining positive customer relationships.
Salary Competitive Benefits
- Company Pension Scheme
- 25 days of annual leave + bank holidays
- Additional annual leave days from certain levels of seniority
- Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
- Business closure over Christmas*
- Life Assurance x4 annual salary
- Enhanced family leave policies
- Enhanced Company Sick Pay
- Employee Assistance Programme – 24/7 support, free and confidential
- Corporate Discounts Platform
- Flexible Benefits platform with ability to opt‑in to various insurances (level of seniority dependent & self‑funded at corporate rates) such as:
- Critical Illness Cover
- Cash plan
- Cycle to work
- Eye care
- Dental subject to exceptions and business needs
Hybrid Credit Controller — Cardiff | Growth & Benefits employer: Xeinadin
Xeinadin is an exceptional employer located in Cardiff, offering a dynamic work culture that prioritises employee growth and collaboration. With a strong focus on providing trusted business advice to SMEs, we empower our team with competitive benefits, including a generous pension scheme, enhanced family leave policies, and a flexible benefits platform. Join us to be part of a forward-thinking organisation that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Credit Controller — Cardiff | Growth & Benefits
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on that perfect Credit Controller role in Cardiff.
✨Tip Number 2
Prepare for those interviews! Brush up on your negotiation skills and be ready to discuss how you've handled tough payment situations in the past. Show them you can keep cool under pressure!
✨Tip Number 3
Don’t forget to showcase your tech skills! Make sure you’re familiar with accounting software and Excel, as these are key in managing client accounts effectively. Highlight any relevant experience during your chats.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Credit Controller — Cardiff | Growth & Benefits
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your relevant experience in credit management and debt collection, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Xeinadin. Mention specific experiences that relate to the job description and show us your passion for helping SMEs.
Showcase Your Skills:We want to see your organisational and problem-solving skills in action. Include examples of how you've successfully managed overdue payments or resolved customer queries in the past. Numbers and results speak volumes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Xeinadin
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial records and payment collections. Brush up on your knowledge of credit management and collection procedures. Be ready to discuss your previous experiences with managing outstanding balances and how you’ve successfully resolved payment issues.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively negotiated payment plans or handled difficult conversations with customers. Think about specific situations where your communication skills made a difference in resolving issues.
✨Demonstrate Problem-Solving Abilities
Credit control often involves addressing discrepancies and customer queries. Be prepared to share instances where you identified a problem and implemented a solution. Highlight your attention to detail and how it has helped you maintain accurate financial records.
✨Familiarise Yourself with the Company
Research Xeinadin and understand their mission and values. Knowing how they operate and their approach to client relationships will help you align your answers with their expectations. This shows genuine interest and can set you apart from other candidates.
