At a Glance
- Tasks: Manage client credit accounts and ensure timely payment collection.
- Company: Join Xeinadin, a forward-thinking business advisory firm.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible benefits.
- Other info: Dynamic hybrid work environment with excellent support and career growth.
- Why this job: Make a real impact in financial management while growing your career.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re‑imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward‑thinking, close‑knit relationships remains pivotal to our growth. It’s our people who drive our business forward, and we offer them future‑focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.
As a Credit Controller you will support the effective management and monitoring of client credit accounts, ensuring timely payment collection and minimising bad debt exposure. You will liaise with customers and internal departments to maintain accurate financial records and resolve payment issues efficiently.
Key Responsibilities- Credit Control Management: Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly. Maintain accurate and up‑to‑date customer account records.
- Debt Collection: Chase outstanding debts by phone, email, or letter. Negotiate payment plans with customers experiencing financial difficulties. Work with legal teams on escalating overdue accounts to legal action when necessary. Ensure collections are in line with company policies and payment terms.
- Account Reconciliation & Receipting: Allocation and reconciliation of customer accounts to ensure all payments are accounted for and discrepancies are addressed. Investigate and resolve payment discrepancies and customer queries in a timely manner.
- Reporting: Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team. Provide insights and analysis on payment trends and customer credit risk.
- Collaboration with Internal Teams: Work closely with the Business Stakeholders to resolve any credit‑related issues affecting customer relationships. Liaise with the finance team to ensure that billing and invoicing processes run smoothly.
- Compliance: Ensure adherence to credit policies and procedures. Comply with regulatory and legal requirements related to credit control and debt recovery.
- Proven experience as a Credit Controller, Debt Collector, or in a related role.
- Strong knowledge of credit management and collection procedures.
- Excellent communication and negotiation skills.
- Ability to work well under pressure and handle difficult conversations.
- Strong organisational and time management skills.
- Proficiency in accounting software and MS Office (especially Excel).
- Attention to detail and high levels of accuracy.
- Strong problem‑solving skills.
- Ability to work independently and as part of a team.
- Customer service‑oriented with a focus on maintaining positive customer relationships.
- Company Pension Scheme
- 25 days of annual leave + bank holidays
- Additional annual leave days from certain levels of seniority
- Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
- Business closure over Christmas*
- Life Assurance x4 annual salary
- Enhanced family leave policies
- Enhanced Company Sick Pay
- Employee Assistance Programme – 24/7 support, free and confidential
- Corporate Discounts Platform
- Flexible Benefits platform with ability to opt‑in to various insurances (level of seniority dependent & self‑funded at corporate rates) such as:
- Critical Illness Cover
- Cash plan
- Cycle to work
- Eye care
- Dental subject to exceptions and business needs
Credit Controller- Cardiff employer: Xeinadin
Xeinadin is an exceptional employer located in Cardiff, offering a dynamic work environment where collaboration and individual growth are at the forefront. With a strong focus on employee development, competitive benefits including a generous pension scheme and enhanced family leave policies, and a supportive culture that values close-knit relationships, Xeinadin empowers its team to thrive while making a meaningful impact in the world of accountancy.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller- Cardiff
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have a lead on that perfect Credit Controller role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with hiring managers or recruiters, be ready to explain why you're the best fit for the job. Highlight your experience in credit control and your knack for resolving payment issues.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Xeinadin.
We think you need these skills to ace Credit Controller- Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Xeinadin. Share specific examples of your achievements in credit control and how they relate to what we do.
Showcase Your Communication Skills:As a Credit Controller, strong communication is key. In your application, demonstrate your ability to handle difficult conversations and negotiate effectively. We love seeing candidates who can connect with customers and internal teams alike!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Xeinadin
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial records and payment collections. Brush up on your knowledge of credit management and collection procedures. Be ready to discuss your experience with managing outstanding balances and how you've successfully chased debts in the past.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively negotiated payment plans or resolved customer queries. Think about times when you had to handle difficult conversations and how you managed to maintain positive relationships.
✨Demonstrate Problem-Solving Abilities
Credit control often involves addressing discrepancies and payment issues. Be prepared to share specific instances where you've identified problems and implemented solutions. Highlight your attention to detail and how it has helped you in previous roles.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to understand Xeinadin's credit policies and procedures. This will show that you're proactive and serious about the role. You might even want to think of questions regarding their compliance practices to demonstrate your interest.
