Business Support Administrator in Birkenhead

Location: Birkenhead, United Kingdom

Join our team as a Business Support Administrator! Reporting to the Office Manager, this role combines administrative, organisational, and relationship management responsibilities. Ideal for a detail-oriented individual who thrives in a dynamic environment, you’ll play a key role in ensuring the smooth running of the office and operations within a leading accountancy group.

Key Responsibilities

• Office Management and Reception
  • Provide outstanding service as the first point of contact for clients, answering calls and greeting visitors with a professional and friendly demeanour.
  • Maintain the cleanliness and organisation of the office and facilities, to uphold a professional and welcoming image.
  • Conduct regular health and safety checks to maintain a safe working environment for staff and clients.
  • Monitor and efficiently manage tasks in the team inbox, ensuring all actions are completed promptly.
  • Provide administrative support for client-related tasks, contributing to the smooth operation of the business.
• Business Support
  • Manage phone calls, ensuring professional and timely responses.
  • Chase clients for required books and records to meet deadlines.
  • Ensure scanning, filing, and organisation of documents on CCH.
  • Support the onboarding process for new clients, maintaining compliance and practice assurance within Xeinadin guidelines.
  • Finalise and distribute accounts and personal tax packs to clients for approval.
  • Assist the Hub Credit Controller in resolving debtor queries.
  • Process invoices, write-offs, and WIP adjustments.
  • Apply for HMRC and Companies House authentication codes.
  • Allocate disbursements to clients and manage payments over the phone.
  • Process and reconcile office petty cash and handle cheque payments.
  • Schedule client appointments and coordinate the safe return of books and records.
  • Maintain an inventory of IT equipment, including laptops, issued to team members.
  • Order office supplies and manage stationery stock.
  • Ensure client data and the practice management system (CCH) is maintained.
• Projects (as required)
  • Be a contact for the office to support regional and enterprise level projects.
  • Work with other offices to facilitate the standardisation of processes and procedures.

Key Requirements

• Proven experience in administration within a fast-paced, professional environment.

Additional Requirements

• Some knowledge of statutory accounts and accounting processes.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to pick up new IT systems.
• Excellent time management skills, capable of handling multiple deadlines concurrently.
• Ability to meet strict administrative deadlines consistently.
• Strong communication skills, both verbal and written, with confidence to liaise at all levels.

Benefits

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform
• Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental subject to exceptions and business needs