At a Glance
- Tasks: Support office operations and provide exceptional service to clients in a dynamic environment.
- Company: Join Xeinadin, a forward-thinking accountancy group with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities in a vibrant team of over 3000 colleagues.
- Why this job: Be the first point of contact and make a real difference in client relationships.
- Qualifications: Experience in administration, strong communication skills, and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
Job Details: Business Support Administrator
Full details of the job.
- Vacancy Name Business Support Administrator
- Vacancy No VN2259
- Employment Type Permanent
- Location City Chester
- Location Country United Kingdom
Company Description Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re‑imagine the future of accountancy.
Our collective mission to provide locally forged, trusted business advice to SMEs through forward‑thinking, close‑knit relationships remains pivotal to our growth.
It’s our people who drive our business forward, and we offer them future‑focused career opportunities whilst supporting individual specialisms.
Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.
Description Join our team as a Business Support Administrator!
Reporting to the Office Manager, this role combines administrative, organisational, and relationship management responsibilities.
Ideal for a detail‑oriented individual who thrives in a dynamic environment, you’ll play a key role in ensuring the smooth running of the office and operations within a leading accountancy group.
Key Responsibilities
- Office Management and Reception
- Provide outstanding service as the first point of contact for clients, answering calls and greeting visitors with a professional and friendly demeanour.
- Maintain the cleanliness and organisation of the office and facilities, to uphold a professional and welcoming image.
- Conduct regular health and safety checks to maintain a safe working environment for staff and clients.
- Monitor and efficiently manage tasks in the team inbox, ensuring all actions are completed promptly.
- Provide administrative support for client‑related tasks, contributing to the smooth operation of the business.
- Business Support
- Manage phone calls, ensuring professional and timely responses.
- Chase clients for required books and records to meet deadlines.
- Ensure scanning, filing, and organisation of documents on CCH.
- Support the onboarding process for new clients, maintaining compliance and practice assurance within Xeinadin guidelines.
- Finalize and distribute accounts and personal tax packs to clients for approval.
- Assist the Hub Credit Controller in resolving debtor queries.
- Process invoices, write‑offs, and WIP adjustments.
- Apply for HMRC and Companies House authentication codes.
- Allocate disbursements to clients and manage payments over the phone.
- Process and reconcile office petty cash and handle cheque payments.
- Schedule client appointments and coordinate the safe return of books and records.
- Maintain an inventory of IT equipment, including laptops, issued to team members.
- Order office supplies and manage stationery stock.
- Ensure client data and the practice management system (CCH) is maintained.
- Projects (as required)
- Be a contact for the office to support regional and enterprise level projects.
- Work with other offices to facilitate the standardisation of processes and procedures.
- Key Requirements
Proven experience in administration within a fast‑paced, professional environment.
- Additional Requirements
- Some knowledge of statutory accounts and accounting processes.
- High attention to detail and commitment to accuracy.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Ability to pick up new IT systems.
- Excellent time management skills, capable of handling multiple deadlines concurrently.
- Ability to meet strict administrative deadlines consistently.
- Strong communication skills, both verbal and written, with confidence to liaise at all levels.
Benefits
- Company Pension Scheme
- 25 days of annual leave + bank holidays
- Additional annual leave days from certain levels of seniority
- Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
- Business closure over Christmas
- Life Assurance four times annual salary
- Enhanced family leave policies
- Enhanced Company Sick Pay
- Employee Assistance Programme – 24/7 support, free and confidential
- Corporate Discounts Platform
Flexible Benefits platform with ability to opt‑in to various insurances (level of seniority dependent and self funded at corporate rates) such as:
- Critical Illness Cover
- Cash plan
- Cycle to work
- Eye care
- Dental
- #J-18808-Ljbffr
Business Support Administrator in Chester employer: Xeinadin Group
Xeinadin is an exceptional employer located in Bridgend, offering a dynamic and supportive work environment that fosters career growth and professional development for Accounts Semi-Seniors. With a strong emphasis on excellence and innovation, employees benefit from a comprehensive range of perks including a generous pension scheme, enhanced family leave policies, and a flexible benefits platform, all while being part of a collaborative team dedicated to delivering high-quality service to clients.
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We think this is how you could land Business Support Administrator in Chester
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We think you need these skills to ace Business Support Administrator in Chester
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Xeinadin Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Xeinadin Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Xeinadin Group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
