At a Glance
- Tasks: Manage client credit accounts and ensure timely payment collection.
- Company: Join Xeinadin, a forward-thinking accountancy firm with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, pension scheme, and flexible benefits.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real impact in financial management while developing your career.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Company Description
Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re‑imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward‑thinking, close‑knit relationships remains pivotal to our growth. It’s our people who drive our business forward, and we offer them future‑focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.
Job Description
As a Credit Controller you will support the effective management and monitoring of client credit accounts, ensuring timely payment collection and minimising bad debt exposure. You will liaise with customers and internal departments to maintain accurate financial records and resolve payment issues efficiently.
Key Responsibilities
- Credit Control Management: Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly; maintain accurate and up‑to‑date customer account records.
- Debt Collection: Chase outstanding debts by phone, email, or letter; negotiate payment plans with customers experiencing financial difficulties; work with legal teams on escalating overdue accounts to legal action when necessary; ensure collections are in line with company policies and payment terms.
- Account Reconciliation & Receipting: Allocation and reconciliation of customer accounts to ensure all payments are accounted for and discrepancies are addressed; investigate and resolve payment discrepancies and customer queries in a timely manner.
- Reporting: Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team; provide insights and analysis on payment trends and customer credit risk.
- Collaboration with Internal Teams: Work closely with the Business Stakeholders to resolve any credit‑related issues affecting customer relationships; liaise with the finance team to ensure that billing and invoicing processes run smoothly.
- Compliance: Ensure adherence to credit policies and procedures; comply with regulatory and legal requirements related to credit control and debt recovery.
Key Requirements
- Proven experience as a Credit Controller, Debt Collector, or in a related role.
- Strong knowledge of credit management and collection procedures.
- Excellent communication and negotiation skills.
- Ability to work well under pressure and handle difficult conversations.
- Strong organizational and time management skills.
- Proficiency in accounting software and MS Office (especially Excel).
Additional Requirements
- Attention to detail and high levels of accuracy.
- Strong problem‑solving skills.
- Ability to work independently and as part of a team.
- Customer service‑oriented with a focus on maintaining positive customer relationships.
Benefits
- Company Pension Scheme
- 25 days of annual leave + bank holidays
- Additional annual leave days from certain levels of seniority
- Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
- Business closure over Christmas (subject to exceptions and business needs)
- Life Assurance worth 4× annual salary
- Enhanced family leave policies
- Enhanced Company Sick Pay
- Employee Assistance Programme – 24/7 support, free and confidential
- Corporate Discounts Platform
- Flexible Benefits platform with ability to opt‑in to various insurances (level of seniority dependent & self‑funded at corporate rates) such as: Critical Illness Cover, Cash plan, Cycle to work, Eye care, Dental
Credit Controller- Cardiff employer: Xeinadin Group
Xeinadin is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture in Cardiff. With a focus on career development and a collaborative environment, employees benefit from generous leave policies, a comprehensive pension scheme, and access to various corporate discounts. The company fosters strong relationships within teams, ensuring that every individual can thrive while contributing to the success of SMEs across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller- Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you’d handle difficult conversations or resolve payment discrepancies, and be ready to share your experiences.
✨Tip Number 3
Show off your skills! If you’ve got experience with accounting software or Excel, make sure to highlight that in conversations. It’s all about demonstrating how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Controller- Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Xeinadin. Share specific examples of your achievements in credit control and how they relate to what we do.
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your written application showcases your excellent communication skills. We love candidates who can express themselves clearly and professionally!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our company culture while you’re there!
How to prepare for a job interview at Xeinadin Group
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial records and payment collections. Brush up on your knowledge of credit management and collection procedures. Be ready to discuss your previous experiences with managing outstanding balances and how you’ve successfully collected overdue payments.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare examples of how you've handled difficult conversations or negotiated payment plans in the past. Think about times when you resolved customer queries effectively and be ready to share those stories during the interview.
✨Demonstrate Problem-Solving Abilities
Credit control often involves addressing discrepancies and resolving issues. Be prepared to discuss specific instances where you identified a problem and implemented a solution. Highlight your attention to detail and how it has helped you maintain accurate financial records.
✨Familiarise Yourself with the Company
Research Xeinadin and understand their mission and values. Knowing how they operate and their approach to client relationships will help you align your answers with their expectations. This shows that you're genuinely interested in the role and the company culture.
