At a Glance
- Tasks: Support students with financial wellbeing and funding, manage applications and payments.
- Company: Join a professional team dedicated to enhancing student experiences in Birmingham.
- Benefits: Enjoy 26 days of annual leave, hybrid working, and subsidised healthcare.
- Why this job: Make a real difference in students' lives while thriving in a fast-paced environment.
- Qualifications: Empathy and organisation skills are key; relevant experience is a plus.
- Other info: Understanding of Safeguarding principles is essential.
The predicted salary is between 26338 - 26942 £ per year.
We are seeking a dedicated and enthusiastic Student Support Officer (Financial Support) to join our professional team. This varied and rewarding role supports students across both Higher and Further Education, with a particular focus on financial wellbeing and funding support.
As part of the Student Services team, you will provide a high-quality front-line service, assisting with enquiries across accommodation, wellbeing, and general student support. A key element of this role is the administration of financial support schemes - you will help assess applications, manage fund payments, and provide vital guidance to students facing financial hardship.
You will also be a key contributor to the student experience through your support for Open Days and other engagement activities. If you are highly organised, empathetic, and thrive in a fast-paced student-centred environment, we would love to hear from you. Join us in making a real difference in students' lives.
Benefits
- Generous allocation of annual leave: 26 days' paid leave per year
- 12 Bank Holidays & Concessionary Days
- Excellent Local Government Pension Scheme with Employer Contributions - 20.9%
- Subsidised private healthcare provided by Aviva including a Digital GP Service
- Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
- Annual health MOTs with our Registered Nurse
- Excellent staff development opportunities including professional qualification sponsorship
- A variety of salary sacrifice schemes including technology and cycle
- Heavily-subsidised on-site car parking in central Birmingham
- Hybrid working opportunities
- Free on-site gym membership
All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.
Closing date: Sunday 6th July 2025
Please click APPLY to be redirected to our website to complete an application form.
Student Support Officer (Financial Support) employer: Xebun.com
Contact Detail:
Xebun.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer (Financial Support)
✨Tip Number 1
Familiarise yourself with the financial support schemes relevant to students in higher and further education. Understanding these programmes will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Engage with current or former Student Support Officers to gain insights into their daily responsibilities and challenges. This can provide you with valuable information that you can use to tailor your approach and show your enthusiasm for the role.
✨Tip Number 3
Highlight any experience you have in customer service or support roles, especially in educational settings. Being able to showcase your empathy and organisational skills will be crucial in demonstrating your fit for this position.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to financial hardship among students. Having a few examples ready can illustrate your problem-solving abilities and your understanding of the student experience.
We think you need these skills to ace Student Support Officer (Financial Support)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Student Support Officer (Financial Support) position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that relate to student support, financial assistance, or administrative tasks. Use specific examples to demonstrate your ability to manage financial support schemes and assist students effectively.
Showcase Your Skills: Make sure to showcase key skills such as organisation, empathy, and communication in your application. Provide examples of how you have used these skills in past roles, particularly in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Xebun.com
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Student Support Officer (Financial Support). Be prepared to discuss how your skills and experiences align with the role, especially in areas like financial wellbeing and student support.
✨Show Empathy and Communication Skills
As this role involves supporting students facing financial hardship, it's crucial to demonstrate your empathy and strong communication skills. Prepare examples from your past experiences where you've successfully supported individuals in challenging situations.
✨Familiarise Yourself with Financial Support Schemes
Research common financial support schemes available for students in higher and further education. Being knowledgeable about these can help you answer questions confidently and show your commitment to helping students navigate their financial challenges.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. This could include inquiries about the team dynamics, the types of financial support schemes they administer, or how they measure success in this role. It shows your genuine interest in the position.