Middle Office Manager

Description About Us At Xe, we live currencies. We share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. Xe was one of the first businesses built on the internet, having begun its life in Canada in 1993 as Xenon Laboratories. Our Universal Currency converter was launched in 1995 and it has grown into one of the most popular currency sites in the world, with over 280 million users worldwide. In 2015, Xe was purchased by Euronet Worldwide, Inc. (Nasdaq: EEFT), and joined forces with Euronet's HiFX brand, a leading international money transfer business, to offer Xe's users access to reliable money transfer services as well as currency information under the Xe brand. Today, our platform is used by thousands of businesses from small-to medium-sized enterprises, to Fortune 500 companies. We continue to have ambitious growth plans as we work towards becoming the world's most used, most loved and most trusted currency exchange service, helping more than a billion people around the world. We're proud of what we do and how we do it, but most importantly why we're here. We empower people to know more and do better...because behind every currency exchange query or transaction is a person trying to accomplish something important. OUR PRINCIPLES AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community How will you help Xe become successful? This is a build role. Xe is re-establishing Middle Office as a single global function within Operations it does not own the investigation. Who you are You have led a Middle Office, post-trade operations or trade support team in an FX, international payments, brokerage or banking environment You have built or materially redesigned a function rather than only running an established one — you are comfortable starting from a task list and an org chart rather than a finished playbook You have strong working knowledge of deliverable FX products — spot, forwards, swaps and options — and the operational lifecycle that sits behind them, including deposits, netting, pre-delivery and close-outs You understand segregation of duties between Operations, Credit and Finance, and can articulate and defend a control boundary in front of Finance and Audit You have managed people across multiple regions and time zones, and can build a cover model that holds when someone is on leave You are fluent with data and reporting, and instinctively turn an operational queue into a metric, a trend and an action You are credible with a front office. Relationship-building skills are essential to earning the trust of dealers and regional heads You are confident, proactive, logical and have excellent attention to detail, with the flexibility to cope with changing market conditions and priorities Experience of payment system, HubSpot and Zendesk, or equivalent CRM and service-desk platforms, is an advantage Excellent verbal and written English communication skills, with sound planning and organising ability Perks