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- Tasks: Be the friendly face of our community fitness centre, welcoming visitors and handling enquiries.
- Company: Join Xcite Whitburn, a charity dedicated to improving community wellbeing through sport and health.
- Benefits: Enjoy free gym membership, up to 38 days leave, and a generous pension scheme.
- Why this job: Make a positive impact in your community while gaining valuable customer service experience.
- Qualifications: Friendly attitude, cash handling experience, and a passion for helping others.
- Other info: Flexible part-time hours with opportunities for ongoing training and development.
Salary: £12.60 per hour
Hours Of Work:
- Mon: 14:30 – 21:30
- Tues: 14:30 – 21:30
- Wed: OFF
- Thurs: OFF
- Fri: 14:00 – 19:00
- Sat: OFF
- Sun: OFF
Benefits:
- Free Xcite Membership & discounted family membership
- Cycle to Work Scheme
- Up to 33 days annual leave (increasing to 38 after 5 years' service) pro-rata for part-time employees
- Discount store vouchers through our Benefits Portal
- Company Pension contributions up to 15% of your salary
- Uniform provided
- Ongoing training and skills development
About us:
West Lothian Leisure is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices.
The Role:
Join our front-of-house Receptionist team and become the first point of contact in a vibrant, community-focused fitness and activity centre at Xcite Whitburn. As a receptionist, you’ll welcome a diverse range of members and visitors, from gym-goers and class participants to families and children attending our popular coaching programmes. You’ll play a key role in creating a positive, professional first impression, handling enquiries, membership options, bookings, and providing exceptional customer service in a fast-paced environment.
Core Accountabilities & Responsibilities:
- Provide a professional and friendly reception and switchboard service to customers in line with the Charity’s service objectives.
- Undertake cash transactions and implement financial procedures.
- Process bookings and memberships.
- Deliver excellent customer service and resolve customer complaints should they arise.
- Undertake general administrative tasks such as word-processing and filing to support the delivery of programmes and services.
- Produce summary reports at designated intervals.
- Promote products and services to customers and visitors.
- Maintain vending stock levels and process takings (at designated facilities).
- Undertake general routine maintenance and cleaning duties around the reception area.
Essential Qualifications, Experience and Skills:
- A good ability to demonstrate the core competencies.
- 2 standard grades or equivalent in Mathematics and English (or similar).
- Experience of providing a friendly reception and switchboard service.
- Face-to-face customer service experience, preferably in a similar leisure environment.
- Cash handling experience.
- Willingness to continuously develop and attend training and development sessions in line with your personal training plan.
Desirable Qualifications, Experience and Skills:
- Successful study of a relevant subject at level HNC or equivalent.
- Good level of competence in a wide range of software applications including Word, Excel, MRM, Exchequer, Outlook.
- A working knowledge/willingness to learn about the Charity’s policies and procedures/products and services.
Additional Information:
This post is subject to a basic check from Disclosure Scotland. Hours will be worked on a shift rota basis and is likely to include evenings and weekend working. You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.
Receptionist Xcite Whitburn employer: Xcite West Lothian Leisure
Contact Detail:
Xcite West Lothian Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Xcite Whitburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Xcite Whitburn and its community initiatives. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling enquiries and providing customer service during the actual interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist Xcite Whitburn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or reception roles. We’re looking for those who can provide exceptional service, so connect your past experiences to what we do at Xcite Whitburn.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Xcite West Lothian Leisure
✨Know the Organisation
Before your interview, take some time to research West Lothian Leisure. Understand their mission, values, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or complaints. Highlight your friendly approach and ability to create a welcoming atmosphere.
✨Practice Common Interview Questions
Anticipate questions related to cash handling, administrative tasks, and your experience in a similar environment. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be representing a community-focused organisation, showing that you care about your appearance reflects your commitment to the role.