Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team and ensure smooth operations at our leisure centre.
- Company: Join Xcite Whitburn, a community-focused leisure centre promoting active lifestyles.
- Benefits: Enjoy free membership, generous leave, and a pension contribution of up to 15%.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: 1-2 years supervisory experience and a passion for customer service.
- Other info: Flexible shifts with excellent career growth opportunities.
The predicted salary is between 25000 - 32000 £ per year.
Hours Of Work: 36 hours per week, working to the rota shown below. Due to the nature of the Duty Manager position, a level of flexibility is required for shifts and availability.
Schedule:
- Monday 14.15-22.00 (7.75 hours)
- Monday 6.15-14.15 (8 hours)
- Monday OFF
- Tuesday 14.15-22.00 (7.75 hours)
- Tuesday 6.15-14.15 (8 hours)
- Tuesday 9.00-16.00 (7 hours)
- Wednesday 14.30-22.00 (7.75 hours)
- Wednesday 6.15-14.15 (8 hours)
- Wednesday 9.00-16.30 (7.5 hours)
- Thursday 14.15-22.00 (7.75 hours)
- Thursday OFF
- Thursday 6.15-14.15 (8 hours)
- Friday 14.15-22.00 (7.75 hours)
- Friday OFF
- Friday 6.15-14.15 (8 hours)
- Saturday OFF
- Saturday 8.30-16.00 (7.5 hours)
- Saturday OFF
- Sunday OFF
- Sunday 8.30-16.00 (7.5 hours)
- Sunday OFF
Benefits:
- Free Xcite Membership & discounted family membership
- Cycle to Work Scheme
- Up to 38 days annual leave
- Discount store vouchers & online retailers through our Benefits Portal
- Company Pension contributions up to 15% of your salary
Salary: £28,776.00 per annum (pay award pending 1/4/26)
At Xcite we are committed to promoting a healthy, active lifestyle within our community where everyone can live a healthier, happier, longer life. Conveniently located in the heart of the town and community, Xcite Whitburn offers a wide range of activities for the whole family to enjoy. The venue features a newly refurbished gym, equipped with the latest Technogym equipment to support every type of workout. Members can take part in an extensive programme of instructor‑led group fitness classes in our dedicated studio, alongside a full timetable of virtual Les Mills classes streamed on the big screen for added flexibility and choice. Our modern 25‑metre swimming pool is complemented by a relaxing sauna, steam room and viewing gallery. There is also a separate teaching pool, providing the ideal setting for our youngest Learn to Swim participants to build confidence and develop essential water skills. Above all, we are committed to creating a welcoming, inclusive environment where every member and visitor feels supported and valued.
Your Role: As Duty Manager, you’ll be at the heart of our daily operations, with a particular focus on all things leisure centre. That includes managing the facility, programming, and staff — ensuring everything runs smoothly, safely, and to the highest standards.
Your Key Responsibilities Will Include:
- Leading and supporting the team, ensuring excellent service delivery and safety
- Supporting the wider facility and deputising for the Area Manager when needed
- Ensuring a safe, inclusive, and welcoming environment for all our visitors
Essential Qualifications And Experience:
- 1‑2 years supervisory experience
- A passion for providing outstanding customer service and team leadership
- Successful study to HNC level or equivalent level in work experience
- Excellent customer service skills
- Excellent written and verbal communication skills
- Good administrative skills with the ability to write reports & letters
Desirable:
- IOSH Managing Safely
- First Aid at Work
- Experience in budget management, health and safety audits, and programme planning
- Familiarity with leisure management systems
If you are passionate about leisure, committed to high standards, and ready to take the lead in a dynamic environment, we would love to hear from you! Interviews will provisionally be held on 17th March 2026.
Duty Manager at Xcite Whitburn employer: Xcite West Lothian Leisure
Contact Detail:
Xcite West Lothian Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager at Xcite Whitburn
✨Tip Number 1
Get to know the company! Before your interview, check out Xcite Whitburn's website and social media. Familiarise yourself with their values and services so you can show how you fit into their mission of promoting a healthy, active lifestyle.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your supervisory experience and customer service skills, as these are key for the Duty Manager role.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. A smart appearance can make a great first impression, especially in a role where you'll be leading a team and interacting with customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager at Xcite Whitburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills for the Duty Manager role. We want to see how your background aligns with our commitment to excellent customer service and team leadership.
Show Your Passion: Let your enthusiasm for the leisure industry shine through in your written application. We love candidates who are genuinely excited about promoting a healthy, active lifestyle and creating a welcoming environment for all.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts logically. This will help us easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Xcite West Lothian Leisure
✨Know Your Stuff
Make sure you’re familiar with Xcite Whitburn and its offerings. Understand the facilities, classes, and community initiatives. This will show your genuine interest in the role and help you answer questions about how you can contribute to their mission.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to provide excellent customer service and create an inclusive environment.
✨Flexibility is Key
Given the nature of the role, be ready to discuss your availability and flexibility regarding shifts. Show that you understand the importance of adapting to the needs of the facility and are willing to step up when required.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers. Ask about their expectations for the Duty Manager role, how they measure success, or what challenges the team currently faces. This demonstrates your proactive attitude and eagerness to engage with the team.