Key Account Manager

This job is with Xceptor, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. ABOUT XCEPTOR Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust. We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project. Our mission - we empower business users within financial institutions to build automated processes that deliver trusted data. Our values sit at the heart of our business, driving who we are and how we work. At Xceptor, we are: Client Centric; we prioritise our Clients’ experience and needs. One Team; we actively support one another to achieve our goals. Impactful; we focus, we innovate, we make every minute matter. 🚀 Your Role: We are looking for a motivated and commercially minded Key Account Manager to manage and grow a portfolio of accounts within the Capital Markets vertical across Europe. This role is ideal for someone with 2-4 years of experience in account management, sales, or relationship management who is looking to develop their career within a fast-paced technology environment. You will be responsible for managing a portfolio of existing clients, building strong relationships, identifying growth opportunities, and supporting clients in achieving maximum value from our solutions. Working closely with Sales, Customer Success, and Product teams, you will play a key role in driving customer satisfaction, retention, and revenue growth. 🧩 What You’ll Be Doing: Manage a portfolio of existing client accounts and act as their primary point of contact. Build and maintain strong relationships with stakeholders across client organisations. Support account growth through cross-sell and upsell opportunities. Identify customer challenges and work with internal teams to deliver effective solutions. Conduct regular account reviews and business update meetings. Assist with contract renewals and commercial discussions. Track account performance against revenue and retention targets. Ensure customers are successfully adopting and utilizing company products and services. Maintain accurate account information and pipeline activity within the CRM system. Collaborate with internal teams to ensure a seamless customer experience. 🎯 Who we're looking for: 2-4 years of experience in Account Management, Sales, or a client-facing commercial role. Experience within SaaS, AI, technology, fintech, or professional services. Knowledge of financial services/capital markets or enterprise software environments. Exposure to renewal, upselling, or account growth activities. Experience presenting solutions or conducting client meetings. Proven ability to build and maintain strong client relationships. Strong communication and stakeholder management skills. Commercial awareness and an interest in driving revenue growth. Ability to manage multiple priorities and accounts simultaneously. Strong organisational and problem-solving skills. Driven, self starter who is willing to learn and develop. Experience using CRM systems such as Salesforce, HubSpot, or similar 🌍 Diversity