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- Tasks: Lead and inspire the Front of House team while managing member experiences.
- Company: Join Xcelerate, a dynamic gym focused on fitness, health, and community.
- Benefits: Enjoy career progression opportunities and a vibrant work culture.
- Why this job: Be a brand ambassador and make a real impact on member satisfaction.
- Qualifications: Exceptional communication skills and a passion for fitness are essential.
- Other info: This role is perfect for those who thrive in fast-paced environments.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Member Experience Manager looking for a new opportunity?
You will be a brand ambassador, promoting and representing the Xcelerate vision and values. We are looking for the crème de la crème, the very best in the business. This exciting new opportunity will be challenging but rewarding and offers many paths to career progression.
You are responsible for managing the reception/ Front of House team, stock and secondary spend income. A receptionist is the first person our members and potential members meet when they walk into an Xcelerate Gym. First impressions count.
The ideal candidate will have/be:
- Exceptional communication and interpersonal skills, both written and verbal
- A passion for fitness, health and wellbeing
- Computer skills, competent in Microsoft Excel and Word
- Experience handling complaints
- The ability to work in a fast paced, busy environment
- Performance driven, the desire to be the best
- Thrive on working to targets
- Set and maintain high standards
- Lead by example
- Keen to progress
- Exceptionally organised
The key duties and responsibilities of the role:
- Successfully leading, developing, coaching and motivating your team to thrive and achieve targets
- Achieve the daily and monthly KPI’s
- Evaluate the performance of your team
- Driving sales through promotions
- Stock taking
- Checking daily takings through system and recording on daily banking sheet
- Attend events and actively engage with potential customers in order to generate business opportunities and expand our customer base
- Ensure all customers receive a positive customer journey with Xcelerate Gyms.
- Daily walk around the club to ensure operating procedures are met and maintained.
- Addressing customer feedback in a professional and timely manner
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Membership Experience Manager employer: Xcelerate Gyms
Contact Detail:
Xcelerate Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Manager
✨Tip Number 1
Make sure to showcase your exceptional communication and interpersonal skills during the interview. Prepare examples of how you've successfully handled customer complaints or improved member experiences in previous roles.
✨Tip Number 2
Demonstrate your passion for fitness, health, and wellbeing by discussing your personal fitness journey or any relevant certifications you may have. This will show that you align with the Xcelerate vision and values.
✨Tip Number 3
Familiarize yourself with common KPIs in the fitness industry and be ready to discuss how you have met or exceeded these targets in your past roles. This will highlight your performance-driven mindset.
✨Tip Number 4
Prepare to talk about your leadership style and how you motivate and develop your team. Share specific examples of how you've led by example and maintained high standards in a fast-paced environment.
We think you need these skills to ace Membership Experience Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Membership Experience Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in managing teams, customer service, and any relevant achievements in sales or performance targets. Use specific examples to demonstrate your capabilities.
Show Your Passion: Express your passion for fitness, health, and wellbeing in your application. Mention any personal experiences or initiatives that showcase your commitment to these values, as they align with the Xcelerate vision.
Professional Presentation: Ensure your application materials are professionally presented. Use clear formatting, check for spelling and grammar errors, and make sure your documents reflect the high standards expected in the role.
How to prepare for a job interview at Xcelerate Gyms
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness, health, and wellbeing during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the values of Xcelerate.
✨Demonstrate Exceptional Communication Skills
Prepare examples that showcase your communication and interpersonal skills. Be ready to discuss how you've effectively handled complaints or difficult situations in the past, as this is crucial for the role.
✨Highlight Your Leadership Experience
Discuss your experience in leading and motivating teams. Provide specific examples of how you've developed team members and achieved targets, as this will demonstrate your capability to manage the reception/Front of House team.
✨Be Results-Driven
Emphasize your performance-driven mindset by sharing past achievements related to KPIs and sales targets. Show that you thrive in fast-paced environments and are committed to maintaining high standards.
