At a Glance
- Tasks: Lead client management and drive business growth for a portfolio of accounts.
- Company: Join Xceedance, a dynamic company focused on innovation and client success.
- Benefits: Competitive salary, company laptop, mobile phone, and travel opportunities.
- Other info: Exciting role with opportunities for travel and professional development.
- Why this job: Be the face of Xceedance, making impactful connections with clients and driving success.
- Qualifications: Strong leadership, communication skills, and experience in client management.
The predicted salary is between 80000 - 100000 £ per year.
Position: Client Partner
Job Location: United Kingdom
Role and Responsibilities
The Client Partner is a highly visible position central to the engagement ownership and client management for a portfolio of accounts (between 3 to 5). The role includes business growth, client management, contract negotiations, solutioning, consulting, all focused on achieving Xceedance UK’s annual targets for client base growth, revenue, profitability, quality of delivery, and customer satisfaction.
The Client Partner should have strong leadership skills, leading the team by example and be able to lead, inspire, and motivate the team members to work towards the company's goals and objectives. The Client Partner becomes the face for the portfolio accounts and must possess excellent communication and presentation skills to effectively represent the company to clients, partners, and other stakeholders.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Client Management and Financials
- Strong connect with clients to understand their needs and evangelise Xceedance.
- Strategise and grow Xceedance’s business by pitching its offerings to existing and prospect clients in the assigned market segment(s).
- Identify new business opportunities and develop strategies to pursue them with portfolio accounts/market segment; work with delivery to build desired service capabilities at scale.
- Work with BDE in sourcing new clients, client expansion, and investment opportunities for the segment client partner is responsible for.
- Build relationships with clients based on trust and respect.
- Participate at insurance events and spread the word for Xceedance.
- Function as a client advocate within Xceedance.
- Use knowledge of the market and competitors to identify, amplify, and position Xceedance differentiators to drive positive expansion outcomes.
- Champion internal teams in keeping client contracts (SOW and MSA) current.
- Accountable for any billing and invoice payment issues between client and Xceedance.
- Proactively flag any potential delays in invoicing and follow up with client finance for any issues.
- Manage account’s budgets and profitability.
- Work with the President to prepare the organization’s annual budgets, analyse the risk of its operations, performance, and corrective actions.
- Adhere to the strategic business development framework as set by the President, including the use of the Company’s sales tools and templates to manage prospects through various sales stages.
- Accountable for growth and quality delivered to clients across the portfolio by setting goals for each department in collaboration with the Business Leaders and President.
- Establish and coordinate engagement governance sessions with client and Xceedance delivery teams.
- Coordinate Voice of Customer/NPS surveys and action plans.
- Be the single point of contact for client escalation.
KNOWLEDGE
Group Life Insurance; Income Replacement Insurance; and Private Medical Insurance.
LOCATION
The position is based in London. Willingness and ability to travel 50% plus within the UK and Europe and occasional international trips.
Client Partner employer: XCEEDANCE LIMITED
Xceedance is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. Based in London, the role of Client Partner not only provides competitive benefits but also presents unique opportunities to engage with high-profile clients and lead impactful projects across the UK and Europe. With a strong emphasis on leadership and client advocacy, Xceedance fosters an environment where employees are empowered to excel and contribute to meaningful business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to potential clients or partners on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Show off your expertise! When you’re chatting with clients or at events, share your insights and knowledge about the market. This not only positions you as a thought leader but also helps build trust with potential clients.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Identify potential clients and reach out with tailored pitches that highlight how Xceedance can meet their needs. The more you put yourself out there, the better your chances of landing that role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it shows us you’re serious about joining the team. Let’s get you started on this exciting journey!
We think you need these skills to ace Client Partner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Partner role. Highlight your experience in client management, business growth, and leadership skills that align with what we’re looking for at Xceedance.
Showcase Your Communication Skills:Since this role requires excellent communication and presentation skills, don’t shy away from demonstrating these in your application. Use clear, concise language and make your points stand out!
Highlight Relevant Experience:Focus on your past experiences that relate directly to managing client portfolios and driving business growth. We want to see how you’ve successfully navigated similar challenges in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at XCEEDANCE LIMITED
✨Know Your Client Inside Out
Before the interview, do your homework on Xceedance and their client base. Understand their services, market position, and recent news. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Client Partner, you'll need to lead and inspire teams. Prepare examples from your past experiences where you've successfully motivated a team or driven business growth. Be ready to discuss how you can apply these skills at Xceedance.
✨Master the Art of Communication
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using video tools to refine your presentation skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and client management skills. Think of specific scenarios where you've had to negotiate contracts or resolve client issues, and be ready to share how you handled them effectively.
