TechOps Transformation Lead - AI Support

Overview TechOps Transformation Lead – AI Support . My client is a market-leading organisation and recognised industry leader operating within a high-volume, customer-centric environment. They are launching a major transformation programme to redesign how customer support is delivered, using AI, automation, and smarter operational design to improve service quality while scaling efficiently. This is a true end-to-end transformation role. You will establish a lean support function, select and implement the right AI-enabled support platform, and lead the full transition into a scalable in-house operation built for long-term growth. Speed is critical; the project must mobilise immediately, generate meaningful performance data quickly, and enable key strategic decisions. This is not a coordination role. We need someone who can lead with conviction, move quickly, make decisions in ambiguity, and take ownership from first principles through to full operational delivery. Programme Leadership Own and deliver the full transformation from discovery through to rollout with minimal oversight Establish governance, reporting cadence, stakeholder communication, and executive decision points Manage risks, blockers, and cross-functional delivery across Finance, Commercial, Legal, People, Systems, and Engineering Discovery