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- Tasks: Design and implement a scalable Observability Service for a leading energy provider.
- Company: Join a major UK energy organisation driving digital transformation.
- Benefits: Enjoy hybrid working with flexible on-site days and competitive contract terms.
- Why this job: Be part of a transformative project that enhances monitoring and automation in a dynamic environment.
- Qualifications: Experience in observability models and strong knowledge of AIOps and ITSM platforms required.
- Other info: Contract role starting in August, ideal for tech-savvy individuals looking to make an impact.
The predicted salary is between 48000 - 72000 £ per year.
Location: Glasgow
Hybrid 2/3 days per week on site
Type: Contract
Start Date: August
Client: Leading UK Energy Provider (Confidential)
Overview
A major UK energy organisation is seeking a Service Architect to support the design and implementation of a new Observability Operating Model. This role will help transform a set of monitoring and AIOps tools (e.g., Elastic Cloud, BMC Helix, NetScout) into a scalable, production-ready Observability Service used across Digital Transformation teams and Business Centres of Excellence.
Key Responsibilities
- Design a scalable, production-ready Observability Service using existing tools
- Define operational processes, KPIs, SLAs, and controls to support BAU handover
- Integrate automation and AIOps into observability architecture
- Collaborate with IT security to address risk and compliance (CAF)
- Develop onboarding processes for observability in new apps and infrastructure
- Assess and improve current service integration and governance processes
Requirements
- Proven experience implementing observability operating models in large enterprises
- Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow)
- Knowledge of AIOps, automation, and enterprise service design
- Excellent documentation, stakeholder engagement, and governance skills
Service Architect employer: Xcede
Contact Detail:
Xcede Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect
✨Tip Number 1
Network with professionals in the energy sector, especially those who have experience with observability tools. Attend industry meetups or webinars to connect with potential colleagues and learn about the latest trends in service architecture.
✨Tip Number 2
Familiarise yourself with the specific observability tools mentioned in the job description, such as Elastic Cloud and BMC Helix. Consider setting up a personal project or lab environment to gain hands-on experience with these technologies.
✨Tip Number 3
Prepare to discuss your previous experiences in implementing observability operating models. Be ready to share specific examples of how you’ve designed scalable services and integrated automation into existing systems.
✨Tip Number 4
Research the company’s current digital transformation initiatives and understand their business model. This knowledge will help you tailor your discussions during interviews and demonstrate your genuine interest in contributing to their goals.
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Architect position. Familiarise yourself with observability tools and AIOps concepts to tailor your application effectively.
Tailor Your CV: Highlight your relevant experience in implementing observability operating models and working with ITSM platforms. Use specific examples that demonstrate your skills in documentation, stakeholder engagement, and governance.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the key responsibilities of the role. Emphasise your understanding of the energy sector and how your expertise can contribute to the client's digital transformation goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for a Service Architect role.
How to prepare for a job interview at Xcede
✨Showcase Your Technical Expertise
Make sure to highlight your experience with observability tools and AIOps during the interview. Be prepared to discuss specific projects where you've implemented these technologies, as well as any challenges you faced and how you overcame them.
✨Understand the Business Context
Research the energy sector and the specific challenges faced by the client. Demonstrating an understanding of how observability can enhance operational efficiency in this industry will show that you're not just technically proficient but also business-savvy.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service architecture and observability. Practise articulating your thought process clearly, as this will showcase your problem-solving skills and ability to think on your feet.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, be ready to discuss your experience in stakeholder engagement and collaboration. Share examples of how you've successfully worked with IT security or other departments to achieve common goals.
