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For Companies At a Glance
- Tasks: Provide hands-on IT support for laptops, desktops, and peripherals on-site.
- Company: Join a global IT services provider working with a renowned food distribution client.
- Benefits: Enjoy flexible working days and a competitive daily rate with potential contract extension.
- Why this job: Gain valuable experience in a dynamic environment while enhancing your technical skills.
- Qualifications: Experience in deskside support and strong troubleshooting skills required.
- Other info: Work 2-3 days a week in Chessington, Surrey, with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Rate: £150–£200 per day (Inside IR35)
Contract: 6-month initial term, with strong likelihood of a further extension
Location: On-site – Chessington, Surrey (KT9)
Start Date: ASAP
An established global IT services provider is seeking a Level 3 Deskside Support Engineer to provide hands-on, on-site technical support for a well-known international food distribution client based in Chessington, Surrey. The role involves working 2–3 days per week on-site, offering a great balance of flexibility and responsibility.
This is a long-term contract opportunity with a strong potential for extension beyond the initial 6 months.
Key Responsibilities:
- Provide deskside support for laptops, desktops, and peripherals (printers, monitors, docking stations, etc.)
- Carry out hardware lifecycle tasks (IMACD – Install, Move, Add, Change, Dispose)
- Troubleshoot software/hardware issues including Windows OS and Microsoft 365 suite
- Assist with password resets and account access issues
- Support mobile devices (iPhones)
- Act as hands-and-eyes for remote teams, including basic network patching and support
- Support warehouse staff with IT equipment issues
- Coordinate with third-party network/server vendors when required
- Issue and manage access badges/fobs
- Provide basic support for office telephony systems
Technical Environment:
- Lenovo / Dell / HP laptops and desktops
- USB docking stations
- Sharp multifunction printers
- iPhones
- Microsoft 365 (Windows + Office)
- Extreme Networks access points
Requirements:
- Proven experience in deskside or onsite IT support (Level 3 equivalent)
- Confident troubleshooting both hardware and software issues
- Familiarity with Microsoft 365 administration and end-user support
- Strong customer service skills, especially in a professional office or warehouse setting
- Eligible to work in the UK with no unspent criminal convictions
Desirable:
- Previous experience in a distribution/warehouse environment
- Familiarity with network patching and supporting remote infrastructure teams
- Experience liaising with third-party service providers
Onsite Support Engineer employer: Xcede
Contact Detail:
Xcede Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with deskside support in your conversations. When networking or during interviews, share specific examples of how you've successfully resolved hardware and software issues in previous roles.
✨Tip Number 2
Familiarise yourself with the technical environment mentioned in the job description. Knowing about Lenovo, Dell, HP products, and Microsoft 365 will give you an edge when discussing your qualifications with us.
✨Tip Number 3
Demonstrate your customer service skills by preparing scenarios where you've effectively communicated with clients or colleagues. This is crucial for a role that involves direct interaction with users in a professional setting.
✨Tip Number 4
If you have experience in a distribution or warehouse environment, be sure to mention it. This can set you apart from other candidates and show that you understand the unique challenges of supporting IT in such settings.
We think you need these skills to ace Onsite Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in deskside or onsite IT support. Emphasise your troubleshooting skills with both hardware and software, particularly with Microsoft 365, as this is crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your customer service skills and ability to work in a professional office or warehouse setting.
Highlight Relevant Skills: Clearly list your technical skills related to the job description, such as familiarity with Lenovo, Dell, HP products, and any experience with network patching. This will show that you are well-prepared for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an Onsite Support Engineer.
How to prepare for a job interview at Xcede
✨Know Your Technical Stuff
Make sure you're well-versed in the technical requirements of the role. Brush up on your knowledge of hardware lifecycle tasks, troubleshooting Windows OS, and Microsoft 365. Being able to discuss specific experiences where you've resolved similar issues will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with clients, highlight your customer service experience. Prepare examples of how you've effectively communicated with users, especially in high-pressure situations, to resolve their IT issues.
✨Familiarise Yourself with the Company
Research the company and its client base, particularly the international food distribution sector. Understanding their business model and challenges can help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you had to troubleshoot complex issues or coordinate with third-party vendors, and be ready to explain your thought process during those situations.
