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- Tasks: Lead the migration to Freshservice and ensure smooth service delivery.
- Company: Join a major UK enterprise organisation partnered with a global IT services leader.
- Benefits: Competitive daily rate, hybrid working, and potential for contract extension.
- Other info: Dynamic role with opportunities for professional growth in a collaborative environment.
- Why this job: Be at the forefront of an exciting ITSM transformation project.
- Qualifications: Proven experience in Freshservice implementation and ITSM operations.
We are seeking an experienced Service Delivery Manager (SDM) to join a major ITSM transformation programme supporting a well-established UK enterprise organisation, delivered in partnership with a leading global IT services provider.
This opportunity is ideally suited to an ITSM professional with proven experience implementing or migrating to Freshservice, who can support service transition, operational readiness, and long-term service delivery success.
Location: West London
Hybrid working: 3 days onsite / 2 days remote
£500-530 p/d Inside IR35
Initial 3-month contract with a strong likelihood of extension.
The Role:
A key transformation programme is underway to migrate ITSM capabilities onto Freshservice, and we require an experienced Service Delivery Manager to help drive this transition. This is not a BAU service delivery role; we are specifically looking for someone who has hands-on experience delivering a Freshservice implementation or migration, understands the operational challenges of ITSM platform transitions, and can ensure a smooth onboarding into a managed service environment.
You will work closely with technical teams, service stakeholders, and operations leadership to establish effective support processes, governance, and service models aligned to best practices.
Service Delivery Manager in London employer: Xcede
Contact Detail:
Xcede Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with Freshservice. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your Freshservice knowledge and ITSM transformation strategies. We recommend practising common interview questions and scenarios related to service delivery management to showcase your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Delivery Manager role. We’ve got all the latest opportunities listed, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM transformations and Freshservice migrations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Delivery Manager role. Share specific examples of your past successes in similar positions and how you can contribute to our transformation programme.
Showcase Your Soft Skills: As an SDM, you'll need to work closely with various teams. Highlight your communication and leadership skills in your application. We love candidates who can foster collaboration and drive results through teamwork!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Xcede
✨Know Your Freshservice Inside Out
Make sure you brush up on your knowledge of Freshservice and its features. Be ready to discuss your hands-on experience with the platform, including any specific migrations or implementations you've led. This will show that you’re not just familiar with ITSM but are also a pro at using Freshservice.
✨Understand the Transformation Landscape
Get a good grasp of what ITSM transformation entails, especially in relation to service delivery. Be prepared to talk about the challenges you’ve faced during previous transitions and how you overcame them. This will demonstrate your ability to navigate complex situations and ensure operational readiness.
✨Showcase Your Stakeholder Management Skills
Since this role involves working closely with various teams and stakeholders, think of examples where you successfully managed relationships and facilitated communication. Highlight how you’ve aligned service models with business needs, as this is crucial for a Service Delivery Manager.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with insightful questions about the company’s current ITSM challenges and their vision for the Freshservice migration. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.