At a Glance
- Tasks: Diagnose and repair hardware in a critical environment, ensuring system reliability.
- Company: Join a leading tech firm in Southampton with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with exposure to both legacy and modern technologies.
- Why this job: Be part of a team that supports essential IT infrastructure and makes a real difference.
- Qualifications: Experience in hardware repair and strong troubleshooting skills required.
The predicted salary is between 35000 - 40000 £ per year.
We are recruiting an experienced Hardware Engineer (L2/3) to support critical infrastructure systems at a major customer site in Southampton. This is a hands-on engineering role focused on hardware diagnostics, maintenance and repair across a diverse range of enterprise and legacy platforms within a highly critical operational environment. Working from the onsite workshop and across multiple machine rooms, you'll play a key role in maintaining the performance, reliability and availability of essential IT infrastructure supporting systems that the customer's operations depend on.
What You'll Be Doing
- Provide onsite L2/L3 hardware support across enterprise infrastructure and bespoke systems.
- Diagnose, repair and maintain IBM mainframes, tape systems, storage arrays and server platforms.
- Support legacy and modern equipment, including PCs, printers and custom-built systems.
- Apply electro-mechanical repair techniques and soldering skills to specialist equipment.
- Investigate and resolve complex hardware faults within a critical operational environment.
- Carry out preventative maintenance and contribute to improving system reliability.
- Build strong relationships with customer stakeholders and participate in technical meetings.
- Follow established processes while identifying opportunities for improvement.
- Maintain technical documentation and contribute to knowledge sharing.
- Work independently while collaborating with wider engineering and support teams.
Essential Experience
- Demonstrable hardware repair and maintenance experience within an enterprise environment.
- Strong fault-finding, diagnostic and troubleshooting skills.
- Experience supporting critical, operationally sensitive or high-availability environments.
- Knowledge of at least one of the following: IBM Mainframes: 9672, 2003, 2066 or 2096; IBM Tape Systems: 3490, VTS or 3590; EMC DASD storage; STK DASD storage.
- Strong communication and customer-facing skills.
- The ability to work independently and take ownership of technical issues.
Desirable Experience
- IBM pSeries servers.
- HP ProLiant servers.
- Dell or Sun server platforms.
- PC hardware repair and custom system builds.
- Dot matrix and laser printer support.
- Electro-mechanical repair.
- Soldering or component-level repair.
- AIX, HP-UX or related infrastructure knowledge.
Technology and Equipment:
- IBM Mainframes: 9672, 2003, 2066 and 2096
- IBM Tape Systems: 3490, VTS and 3590
- EMC and STK DASD storage
- IBM pSeries servers
- HP ProLiant servers
- Dell and Sun servers
- Lenovo ThinkStation and IBM PS/2 devices
- Dell, HP, Compaq and Sun PCs
- Custom-built systems
- Dot matrix and laser printers
This opportunity would suit a practical, customer-focused engineer who enjoys diagnosing complex hardware faults and working across both legacy and modern technologies in a highly critical environment.
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