At a Glance
- Tasks: Provide 1st line technical support and assist with hardware, software, and networking tasks.
- Company: Join a dynamic IT team in a fast-paced manufacturing environment in Gravesend.
- Benefits: Enjoy competitive pay, on-the-job training, and exposure to modern technology systems.
- Other info: Full-time or part-time options available; ideal for high school and college students.
- Why this job: Perfect for those eager to kickstart their IT career in a supportive and engaging workplace.
- Qualifications: A passion for IT, excellent communication skills, and basic knowledge of Windows and Microsoft 365.
Job Description
Location: Gravesend, Kent (On-site)
Contract: Temporary – Monthly rolling
Hours: Full-time or Part-time available
Rate: Circa £130 per day (Inside IR35)
We are seeking an enthusiastic and motivated Junior / Entry-Level Support Engineer to join a busy IT team within a dynamic, fast-paced manufacturing environment. This role is based on-site at modern offices in Gravesend, supporting both office and operational technology systems.
You will be providing 1st line technical support to end users, assisting with hardware, software, and networking tasks. Full training will be provided, making this an ideal opportunity for someone looking to take their first step into IT support or build on existing entry-level experience.
Key Responsibilities
- Provide telephone, email, and desk-side technical support to users.
- Assist with the setup of new starters, including hardware, software, and account creation.
- Support Windows 11, Microsoft 365, and basic Active Directory tasks (e.g. password resets).
- Help maintain mobile devices, printers, and network-connected equipment.
- Log and track issues using the helpdesk system.
- Ensure equipment and asset records are kept up to date.
- A passion for IT and technology with a willingness to learn.
- Excellent communication skills and a customer-focused approach.
- Basic knowledge of Windows, Microsoft 365, and general PC setup/troubleshooting.
- The ability to work methodically, follow processes, and prioritise tasks.
- A proactive attitude and the confidence to work independently or as part of a team.
- Competitive daily rate.
- On-the-job training and the chance to work with a highly experienced IT team.
- Exposure to both office and operational technology systems in a well-established business.
Junior IT Support Engineer in Gravesend employer: Xcede
Join a vibrant and supportive team as a Junior IT Support Engineer in Gravesend, where you will receive comprehensive training and hands-on experience in a modern manufacturing environment. Our company fosters a culture of growth and collaboration, offering competitive rates and the opportunity to work alongside seasoned IT professionals, making it an ideal place for those eager to kickstart their career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer in Gravesend
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11 and Microsoft 365. Having a basic understanding of these systems will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, as excellent communication is key in IT support roles. Consider role-playing common support scenarios with friends or family to enhance your ability to explain technical issues clearly and concisely.
✨Tip Number 3
Get comfortable with helpdesk software by exploring free or trial versions available online. Understanding how to log and track issues will give you an edge and demonstrate your readiness to engage with our systems from day one.
✨Tip Number 4
Show your enthusiasm for IT by engaging with online communities or forums related to tech support. This not only helps you learn but also allows you to network with professionals who might share insights or tips about working in similar roles.
We think you need these skills to ace Junior IT Support Engineer in Gravesend
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience or skills related to IT support. Emphasise your knowledge of Windows, Microsoft 365, and any customer service experience you may have.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for IT and technology. Mention why you're interested in this role specifically and how your skills align with the responsibilities outlined in the job description.
Highlight Your Communication Skills:Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated in previous roles or experiences, especially in a technical context.
Show Willingness to Learn:Express your eagerness to learn and grow within the IT field. Mention any relevant courses, certifications, or self-study you've undertaken to improve your IT skills.
How to prepare for a job interview at Xcede
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, as this role is perfect for someone eager to learn and grow in the field.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows 11, Microsoft 365, and basic troubleshooting techniques. Be ready to discuss how you would approach common technical issues, as this will show your understanding of the role's requirements.
✨Demonstrate Communication Skills
Since the role involves providing support to users, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, and be prepared to discuss how you would handle difficult customer interactions.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the team. Inquire about the training process, the types of challenges the team faces, or how success is measured in the role. This demonstrates your proactive attitude and eagerness to contribute.
