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- Tasks: Analyze customer loyalty data and develop Tableau dashboards to track performance.
- Company: Join Xcede, a dynamic team focused on impactful customer loyalty programs.
- Benefits: Enjoy hybrid working flexibility and a competitive salary with bonuses.
- Why this job: Shape customer retention strategies using data-driven insights in a collaborative environment.
- Qualifications: Proven experience in loyalty analytics, strong SQL skills, and a STEM degree required.
- Other info: Candidates must have the right to work in the UK; no sponsorship available.
The predicted salary is between 60000 - 70000 £ per year.
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Analyze and interpret customer loyalty data to help shape retention and engagement strategies.
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Develop and maintain Tableau dashboards to track loyalty performance, customer behavior, and key business metrics.
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Use SQL to extract, manipulate, and analyze data, providing insights into customer trends and program performance.
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Manage relationships with internal stakeholders to ensure data insights are aligned with business objectives.
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Provide actionable recommendations to improve customer lifetime value (LTV) and maximize loyalty program effectiveness.
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Help shape the overall strategy for customer loyalty and retention using data-driven insights.
Are you a Customer Analyst with strong experience in loyalty analytics, a solid grasp of SQL and Tableau, and a track record of stakeholder management? Do you have a passion for understanding customer behavior and driving value through Customer Loyalty Programs?
Key Requirements:
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Customer Loyalty Experience: Proven experience working with customer loyalty data and analyzing customer retention, lifetime value (LTV), and other loyalty metrics.
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Analytical Expertise: Strong proficiency in SQL for data manipulation, querying, and analysis. Experience with Tableau for creating impactful dashboards and visualizations.
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Stakeholder Management: Ability to engage and communicate effectively with key stakeholders, translating complex data insights into actionable recommendations.
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Customer Lifetime Value (LTV): Deep understanding of LTV analysis and its application in optimizing customer retention and loyalty strategies.
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STEM Degree: A strong foundation in a STEM discipline (Science, Technology, Engineering, or Mathematics), providing a rigorous analytical mindset.
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Hybrid Working: Based in London with a hybrid working model, offering flexibility in a dynamic and collaborative environment.
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No Sponsorship Available: Candidates must have the right to work in the UK.
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Competitive salary range of £60,000 – £70,000, with an attractive bonus and benefits package.
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Hybrid working offering flexibility and a collaborative work environment in London.
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Opportunity to work on impactful customer loyalty programs in a fast-paced and dynamic team.
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No sponsorship is available, so candidates must have the right to work in the UK.
Please send me your CV to paul.culmer@xcede.com
Xcede
Customer Analyst employer: Xcede
Contact Detail:
Xcede Recruiting Team
paul.culmer@xcede.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Analyst
✨Tip Number 1
Familiarize yourself with the latest trends in customer loyalty analytics. Understanding current best practices and emerging technologies can give you an edge in discussions with stakeholders.
✨Tip Number 2
Practice your SQL skills by working on real datasets. The more comfortable you are with data manipulation and querying, the more confidently you can present insights during interviews.
✨Tip Number 3
Build a portfolio of Tableau dashboards that showcase your ability to visualize complex data. This will not only demonstrate your technical skills but also your understanding of customer behavior.
✨Tip Number 4
Network with professionals in the customer loyalty space. Engaging with others in the industry can provide valuable insights and potentially lead to referrals for job opportunities.
We think you need these skills to ace Customer Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with customer loyalty data and any specific projects where you've analyzed retention metrics or customer lifetime value (LTV). This will show that you understand the key requirements of the role.
Showcase Analytical Skills: Clearly demonstrate your proficiency in SQL and Tableau. Include examples of how you've used these tools to extract, manipulate, and visualize data, as well as any dashboards you've created that had a significant impact on business decisions.
Stakeholder Management: Discuss your experience in managing relationships with internal stakeholders. Provide examples of how you've communicated complex data insights and translated them into actionable recommendations that align with business objectives.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the Customer Analyst position. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Xcede
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with SQL and Tableau. Bring examples of dashboards you've created or data analyses you've conducted that demonstrate your ability to derive insights from customer loyalty data.
✨Understand Customer Lifetime Value (LTV)
Make sure you can explain LTV and its importance in customer retention strategies. Prepare to discuss how you've used LTV analysis in previous roles to drive improvements in loyalty programs.
✨Engage with Stakeholders
Highlight your experience in managing relationships with internal stakeholders. Be ready to share specific examples of how you've communicated complex data insights and translated them into actionable recommendations.
✨Demonstrate Your Passion for Customer Behavior
Express your enthusiasm for understanding customer behavior and driving value through loyalty programs. Share any relevant projects or initiatives where you've successfully influenced customer engagement and retention.
